Director Product Management

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

The Director of Product Management is responsible for leadership and ownership of a group of product areas within the overarching Product’s portfolio. This includes working closely with Service Line leaders, key customers, and client organization staff to understand their product vision. You will lead a team of direct/indirect reports to successfully understand and respond to trends in the marketplace that impact future vision and roadmaps for your product portfolio; groom actionable backlogs of user stories for the Engineering team; and assist Product Management leadership in driving overall growth and effectiveness across the entire product’s scope.

This role is for the Director of Product Management for the Patient Messaging Platform. The Director will drive the strategic vision and operational excellence of the Patient Messaging Platform, enhancing patient communication and fostering collaboration across teams. Based in Bangalore, this leader of the Patient Messaging Platform Zone will lead a team of four product owners while working with the development and user experience organization. She/He will work closely with US peers to provide a suite of messaging platform tools that can be leveraged by other teams to self-serve messaging needs. Additionally, this role will operate by balancing new product features with client needs and technical debt. He/She will expertly manage timelines and scope changes and remain flexible as we learn, iterate, and change direction to advance our patient communication capabilities. The successful candidate will balance a strong demand for new feature development with operational excellence and support for existing customers.

Criteria for a top candidate include a Bangalore-based, dynamic, customer-oriented product leader to drive business outcomes, R&D (Product, UX, Engineering) service experience, and technical product management outcomes. Candidates for the role will be passionate about technology serving colleagues as customers. And will help drive our tech strategy for messaging as a platform.

This role will face-off extensively with product and engineering leadership and be held accountable for business outcomes of our tech stack – productivity, scalability, stability, and security, in partnership with several leaders around the business.

Responsibilities include but are not limited to:

Help Prioritize Product Vision

• Act as the primary voice for product decisions, leveraging market insights and driving clarity in ambiguous situations.
• Articulate the product vision, ensuring cohesion among clients and internal partners for effective execution.
• Represent the customer throughout their journey, focusing on outcome-driven product definitions.
• Utilize data and client feedback to deliver iterative value, prioritizing work for POs and achieving annual product roadmaps with clear OKRs.
• Oversee product launch decisions and manage alpha/beta feedback, balancing aggressive pushes and iterations as needed.
• Address priority client needs, collaborating across functions to optimize outcomes for athenahealth and its customers.
• Make critical business decisions regarding pricing and product development, while maintaining service descriptions in coordination with support functions.
• Facilitate knowledge-sharing strategies and hold accountability for the overall portfolio and product strategy.

Team Leadership

• Lead and inspire a team, focusing on effective relationship building and high employee engagement.
• Contribute to workforce planning and optimize team structure and processes for efficiency.
• Manage direct/indirect reports, including setting expectations, performance goals, training opportunities, and disciplinary actions.
• Support the growth of the Patient Experience team culture.

Education, Experience & Skills Required

• Bachelor’s Degree (preferred in Computer Science, Business, or Product Design) and 10+ years of relevant experience.
• Technical understanding of mobile, SaaS, and data; experience in product market launches; knowledge of product management best practices.
• Strong communication skills and ability to drive innovation in dynamic environments.

Behaviors & Abilities Required

• Passion for improving healthcare with empathy for users; understanding enterprise client communication and anticipating product trends.
• Ability to make sound product design decisions and translate organizational objectives into quantitative plans.
• Appreciate the software development process and drive results by overcoming obstacles to successful delivery.
• Capability to facilitate strategy discussions and willingness to travel (5-15%) for client engagement and events.

About Athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented  employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative  workspaces  — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. 

Learn more about our culture and benefits here: athenahealth.com/careers  

https://www.athenahealth.com/careers/equal-opportunity