People Operations Specialist

People Operations Specialist - Colombia, South America

About Us
At Carbon Health, our mission is to make world-class healthcare more accessible to everyone. Our technology-driven model enables patients to access care both virtually (via our mobile app), and in-person (via one of our modern clinics). If you are a creative and innovative thinker looking to revolutionize healthcare in a flexible, collaborative team environment, come and join us to be a part of Carbon Health’s rise as we continue to grow, both in size, and what we can offer the world.

About The Role
As a People Operations Specialist, you will be a key part of our global People Operations team supporting our employees in the United States, Turkey, and Colombia. This role reports directly to the Senior Manager, People Operations & Colombia HR . This role involves working closely with cross-functional teams such as Talent Acquisition, IT, HR, Payroll, Managers, and Employees to ensure seamless human resources support and an exceptional employee experience. You’ll act as a go-to resource for resolving inquiries, improving processes, and maintaining compliance, all while fostering a positive workplace culture.
If you thrive in a fast-paced environment, enjoy problem-solving, and are passionate about providing excellent service, this role is for you!

What You’ll Do
Employee and Manager Support:

• Support our 1300+ employees and managers across the US as well as those employees located in our additional hubs in Colombia, Turkey, and wherever else we grow
• Address general employee and manager inquiries via our HR ticketing system with a service-oriented and empathetic approach.
• Escalate issues to relevant People Team members or departments as needed.

Process Compliance:

• Ensure all supported HR processes are completed accurately while adhering to published SLAs and complying with legal and organizational standards.
• Maintain up-to-date, confidential, and legally compliant employee records in HRIS and databases.

Documentation and Improvement:

• Assist in documenting workflows and proactively identify process improvements.
• Keep HR policies and guidelines current and accessible to employees and managers.

HR Compliance:

• Support compliance efforts, including audits, reporting, policy acknowledgments, and training completion tracking.

Administrative Support:

• Generate employee documents, such as letters for status changes, pay adjustments, or equity grants.
• Handle data entry, reconciliations, and other administrative tasks with precision and confidentiality.

Collaboration and Project Support:

• Collaborate on People Operations programs and projects as needed, contributing to a positive and effective team environment.

About You
Characteristics

• A proactive self-starter who embraces learning and thrives in dynamic environments.
• Passionate about customer service, with a focus on balancing employee needs with organizational goals.
• A critical thinker with strong attention to detail and a problem-solving mindset.

Skills and Competencies

• Strong organizational and multi-tasking abilities, with experience working under pressure.
• Systems-oriented with the ability to quickly learn and utilize new technologies.
• Exceptional verbal and written communication skills in English (B2-C1).
• Comfortable handling confidential data with professionalism and discretion.
• 1+ years of experience in customer service, operations, or HR-related roles (HR experience preferred but not required).
• Proficiency in GSuite, Microsoft Office Suite (Excel, Word), and HRIS systems like Zendesk or Workday.
• Familiarity with the unique challenges of working in a start-up or rapidly scaling environment.

Preferred Qualifications:
What We Offer

• A forward-thinking and inclusive company culture that fosters transparency and collaboration.
• The opportunity to grow within a dynamic startup focused on transforming healthcare.
• Competitive salary and comprehensive benefits, including:
• Base salary of $4.5M to $5M COP monthly based upon skills and experience
• Connectivity stipend of  $150,000 COP per month.
• Hybrid  & flexible work environment (1 day in the office weekly).
• Prepaid medical plan with Colsanitas Integral
• Life Insurance.
• Funerary insurance
• EAP (Employee Assistance Program) 

This role offers an exciting opportunity to make a meaningful impact within a fast-growing organization while building your career in People Operations. Join us and be part of a team that is redefining the healthcare experience!