Manager Patient Access & Care Team (Non Clinical Ops) - Remote

Department:

12700 Advocate Aurora Health Corporate - Engagement Center Operations (ECO): Operations

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Monday - Friday 7:30 am - 5:30 pm with occasional non business hours to support 24x7 operations.

Pay Range

$43.30 - $64.95

Major Responsibilities

• Plans, manages, and coordinates daily operational activities of a nonclinical team to ensure provision of exemplary customer service and safe, high quality patient care.
• Uses strong analytical skills to ensure efficient operations by monitoring daily activities and analyzing operations data. Makes operational changes/recommendations as appropriate in response to productivity, acuity, trends, etc.
• Supports the organization and business unit’s mission, vision, values, and strategic goals by developing and implementing aligned processes with sustainment plans and outcome reporting.
• Collaborates with internal and external business partners to assure overall patient safety and consumer satisfaction. Responsible for tracking, trending, resolving, and communicating patient/stakeholder concerns and safety events.
• Develop, revise, implement and manage adherence to departmental policies and procedures in alignment with system policies, state & federal regulations scope of practice and top of license practice.
• Performs human resources responsibilities for team members which includes interviewing, hiring, promotions, performance improvement planning, performance evaluation, professional development, coaching, corrective actions, and separations. Responsible for team member engagement activities and outcomes.
• Responsible for management of operations and resources in a fiscally responsible manner and in alignment with established operational budgets. Assess impact of new business requests and make recommendations for resource requirements based on projected impact and current state capacity. Assist in the development of annual operational/capital budgets.
• Collaborate with internal and external business partners to identify new lines of service and/or initiatives. Responsible for developing business plans, structuring projects, performing detailed planning, and managing project execution for moderate to large sized initiatives.
• Responsible for understanding and adhering to the organization’s Code of Ethical conduct and for ensuring personal actions and the actions of team members supervised comply with the policies, regulations, and laws applicable to the organization’s business.

Education and Experience Required

• Education: Bachelor’s Degree in Business Administration or equivalent experience.
• Experience: Typically requires 5 years health care or contact center experience and 3 years supervisory experience.

Knowledge, Skills and Abilities Required

• Excellent interpersonal, problem-solving, and critical decision-making skills.
• Advanced computer skills to include Microsoft Office Suite and database applications. Functional experience with electronic medical record and telephony systems preferred.
• Demonstrated ability to work with a variety of individuals, skill sets and roles.
• Excellent written and verbal communication skills. Ability to tailor messaging for a variety of audiences.
• Excellent analytical, organization, prioritization, and critical decision-making skills. Ability to function effectively with a high level of autonomy.
• Demonstrated leadership skills including project management.
• Excellent customer service skills with the ability to effectively manage difficult situations and problem solve concerns with leaders, physicians, consumers, and patients.
• Ability to adapt to rapid change and effectively manage change within a multi-disciplinary team.

*Due to complex requirements, remote work is NOT permitted in: CA, DC, CO, CT, HI, MA, MD, MN, ND, NJ, NY, OR, RI, VT, WA and working Internationally.*

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

#Li-Remote

#Remote

Our Commitment To You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.