Technical Support Engineer

Position Title – Technical Support Engineer

Company Name - Hach Malaysia (100% subsidiary of Veralto)

Job Location – Selangor, MalaysiaAbout Veralto:

Veralto launched in October 2023, is a $5 billion global leader in essential technologies with a bold vision for creating enduring positive impact for the world. Our operating companies are building on a long-standing legacy of success, innovation, and deep customer trust as they work to create a safer, cleaner, more vibrant future. Veralto is headquartered in Waltham, Massachusetts with the 13 operating companies and 300+locations worldwide. Our global team of 16,000 associates is committed to making an enduring positive impact on the world united by powerful purpose - Safeguarding the World’s Most Vital Resources™.

Veralto’s Water Quality Companies – Hach, Chemtreat, Trojan Technologies, OTT Hydromet, Sea-Bird Scientific, McCrometer, XOS & Acquatic Informatics- help to manage, treat, purity & protect the global water supply from municipal & wastewater treatment facilities to lakes, rivers, watersheds, and oceans. 

Our Product Identification companies – Videojet, Esko, X-rite, Linx and Pantone helps package and protect the world’s food, medicine and essentials tracing and authenticating billions of goods that travels the global supply chain every day. 

For more details, please login to our site -  https://www.veralto.com/

Overview:

The Technical Support Engineer provides expert technical assistance to customers using HACH solutions for water quality analysis. This role requires a solid understanding of basic chemistry, chemical testing methods, and the use of sensing technologies for water quality monitoring. The engineer will support customers in applying HACH methods from the Water Analysis Handbook, while ensuring accurate and reliable use of HACH analyzers and monitoring systems in both environmental and industrial process applications.

Core Responsibilities:

• Provide remote and on-site technical support for HACH analyzers, sensors, and laboratory instruments.
• Guide customers in applying chemical testing methods, following HACH’s Water Analysis Handbook.
• Assist with the use of sensing and monitoring technologies for water quality in environmental and process systems.
• Support customers on sample preparation, reagent handling, calibration, and result interpretation.
• Diagnose and resolve technical issues related to instruments, software, and testing applications.
• Conduct commissioning, preventive maintenance, and repairs of HACH instrumentation and analyzers.
• Deliver technical training to customers and internal teams on water analysis methods and monitoring instrumentations/systems.
• Provide support for Sales and Marketing activities, including product trials, demonstrations, and exhibitions.
• Contribute to strategy and initiatives that strengthen HACH’s reputation as the manufacturer with the best technical and service support.
• Collaborate with global HACH technical teams to resolve complex product or application challenges.
• Provide technical feedback on recurring issues and opportunities for product improvement.

Skills & Competency Requirements - 

• Bachelor’s degree in Chemistry, Chemical Engineering, Environmental Science, Instrumentation, or related field.
• Basic knowledge of chemistry principles and laboratory testing practices.
• Familiarity with analytical techniques such as titration, colorimetry, and spectrophotometry.
• Understanding of sensing technologies for monitoring water quality parameters (e.g., pH, DO, turbidity, nutrients).
• 2–5 years of experience in technical support, instrumentation, or chemical testing (water/wastewater preferred).
• Strong troubleshooting and analytical problem-solving skills.
• Excellent communication skills, with the ability to deliver effective technical guidance and training.
• Customer service orientation with patience and empathy.
• Collaborative mindset to support Sales, Marketing, and Service teams.
• Proficiency in English; additional languages are an advantage.
• Owns a car and possesses a valid driving license.
• Willingness to travel locally/regionally when required.
• Continuous learning attitude and adaptability to new technologies.

What’S In It For You:

• You will play an integral part in shaping the Opco’s business in Malaysia, one of strongest and highly visible region with many untapped opportunities.
• You will work with a team where the goal is to create an environment of continuous-improvement, wellness, and open, honest, two-way communication.

Diversity & Inclusion:

At Veralto, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Veralto and all Veralto Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

Come join our team!

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
 

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.