IT Service Delivery Manager M/F

General Information

Reference

2025-2944  

Publication Date

30/09/2025

Position Description

Category

Information Technnology - IT Manager

Job Title

IT Service Delivery Manager M/F

Job Description

About Porto And The Position:

To support our European intensive growth, the Group has decided to build a Center based in Porto with the aim to provide administrative and financial support to the European subsidiaries. In this context, we are looking for a SI / IT Service Delivery Manager.

Key Responsibilities:

It Service Coordination (Run Activities):

• Monitor compliance of with defined SLAs and OLAs with internal teams (Solution managers, IT managers, local service delivery managers…);
• Manage major incidents and ensure appropriate communication and resolution (MIC);
• Coordinate deployment and release activities (CAB) with IS&T teams.

Is&T Performance Monitoring And Reporting:

• Produce reportings and analyze service performance indicators (KPIs/ SLAs);
• Collaborates closely with the IT performance manager to provide reporting;
• Organize and participate with the service performance manager performance review meetings with solution managers and their respective head of;
• Recommend and follow up continiuous improvements plans.

Continuous Improvement & Compliance:

• Contribute to the development and improvement of ITSM processes in collaboration with the IT process Manager;
• Contribute to internal audits and ensure compliance with Group policies and standards;
• Identify operation risks and propose corrective actions.

Relationship management & connection with Peers:

• Establish close relashionship with key stakeholders in each subsidiaries;
• Close collaboration with peers in the DSI Group (Solution Managers, IT Managers, Enterprise architecture & PMOs);
• Close collaboration with entities (Local Service Delivery Managers, Local Managers, Local OCIO).

Minimum/Essential Skills/Qualifications

• Graduated in IT or Business School (Master degree);
• Min. 4 years of experience in similar role within structured IT environment or multi countries organization;

·       Itil Certified;

• Strong understanding of IS & IT environnement;
• Fluent in English;
• Proficiency in ITSM tools (ServiceNow);
• Strong knowledge on reporting and analytics tools (Ex Power Bi);
• Pack Office, Visio;
• Knowledge on ISO27001 or TISAX could be appreciated.

Position Location

Job Location

Europe

Candidate Criteria

Minimum Level Of Experience Required

Confirmed (3-5 Years)