Customer Care Associate

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

• Develop deep understanding of customer requirements
• and work closely with direct customer base
• •        
• Support the daily/monthly and quarterly operation that delivers on customer’s business requirements.
• Monitor and control costs in line with contractual price structures.
• Works with cross functional business teams to deliver on goals and objectives.
• Be responsible for process enhancements within the overall customer service group.
• Support customer meetings (including Quarterly Business Reviews)
• Communicate operational efficiency to senior management and support performance management, use KPI’s to track progress, monitoring actual performance versus plan promoting awareness to enable improvement.
• Identifying and eliminating root cause barriers to accuracy and productivity.
• Participating in business meetings; supporting strategies and programs which improve the competitive position and profitability of the organisation.
• Provide support and training to new team members

About You:

• Degree Business/IT/Supply or relevant business experience.
• Previous work experience in high vol customer facing environment is desirable.
• Previous problem-solving experience in planning, change management solving, and able to resolve issues of a complex nature.
• The ability to travel both domestically and internationally.
• Strong verbal and written communication skills
• Strong influencing, networking and team working skills.
• Ability to work well in and across diverse global teams.
• Knowledge of Excel
• Knowledge of Six Sigma/Lean Processes

Category: Customer Support