Senior Benefits Leave Specialist

Job Title: Senior Benefits & Leave Specialist

Department: Human Resource

Reports to: Senior Manager People Process

Job Type: (Exempt, Remote, etc)

Arch Amenities Group

Wellness-Driven. Hospitality-Focused.

Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences.

We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive.

With a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service.

The Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology. Everything we do is designed to create lasting value and measurable impact.

If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience.

Job Summary:

The Senior Benefits & Leave Specialist is responsible for leading the administration of team member benefits programs and managing leave of absence requests while ensuring compliance with company policies, federal/state regulations, and applicable labor laws. This role serves as the subject matter expert for benefits and leave programs, owns key compliance processes (ACA, COBRA, ERISA), and partners with vendors and internal stakeholders to resolve escalated issues.

The Benefits & Leave Specialist is responsible for administering team member benefits programs and managing leave of absence requests in compliance with company policies, federal/state regulations, and applicable labor laws. This role ensures accurate and timely processing of benefits enrollment, changes, and terminations, as well as efficient tracking, communication, and documentation of team member leaves.

Key Responsibilities

Benefits Administration

• Administer team member benefits programs including:
• Coordinate with Lockton to troubleshoot and resolve complex benefits-related issues and escalate vendor concerns as needed.
• Lead annual open enrollment: manage communication materials, facilitate team member meetings, test system changes, and ensure accurate vendor data transfer.
• Process and audit new hire enrollments, life event changes, and terminations using the ADP HRIS platform.
• Partner with payroll to ensure accurate benefits deductions and resolve discrepancies.
• Serve as primary contact for escalated team member benefits questions.
• Hartford -- Life, Disability, and Leave of Absence programs
• VSP -- Vision Insurance
• Principal -- 401(k) Retirement Plan
• WEX -- COBRA Administration

Leave Management

• Administer all leave programs (FMLA, ADA, parental leave, personal leave, etc.) using Hartford's leave management portal.
• Monitor eligibility, approvals, return-to-work dates, and ensure timely communication to team members and leaders.
• Provide guidance to leaders on leave policy interpretation and compliance requirements.
• Maintain accurate and confidential leave records for audit readiness.

Compliance & Reporting

• Own compliance with federal, state, and local regulations (FMLA, ADA, ERISA, HIPAA, COBRA, ACA).
• Manage ACA compliance, including eligibility tracking, monthly audits, and 1094/1095 reporting through ADP.
• Oversee COBRA notifications and compliance through WEX.
• Run and reconcile 401(k) contributions through ADP and prepare regular reports for Principal to ensure accurate funding.
• Support and coordinate annual 401(k) compliance testing and assist with audits.
• Maintain up-to-date knowledge of legislative changes impacting benefits and leave programs and recommend policy updates.
• Prepare dashboards and reports for leadership, audits, and regulatory agencies.

Team Member Support & Communication

• Act as a trusted advisor to team members regarding benefits and leave policies.
• Conduct new hire benefits orientations and lead educational sessions to drive benefits awareness and engagement.
• Develop and maintain clear, easy-to-understand benefits communications and FAQs.
• Promote wellness initiatives and encourage team member participation.

Qualifications

• Education: Bachelor's degree in HR, Business Administration, or related field (or equivalent experience).
• Experience: 4--6 years of progressive experience in benefits and leave administration, with demonstrated experience in ACA compliance, 401(k) reporting, and vendor issue resolution.
• Knowledge: Expert knowledge of FMLA, ADA, HIPAA, COBRA, ERISA, ACA, and other relevant benefit regulations.
• Skills:
• Advanced proficiency in ADP HRIS platform and Microsoft Office Suite.
• Strong analytical skills for data reconciliation and reporting.
• Excellent communication skills and ability to resolve escalated issues independently.
• High attention to detail and strong organizational abilities.
• Ability to maintain confidentiality and exercise discretion with sensitive data.

Essential Function

Seldom

Occasionally

Frequently

Stationary Position -- Sitting or Standing

X

Active Position -- Walking, jogging, running

X

Use of hands/fingers -- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate

X

Climb/Balance -- Stairs, ladders, ropes, equipment, beams

X

Stoop/kneel/crouch or crawl -- Position self, move

X

Talk/hear -- communicate, detect, converse with, discern, convey, express oneself, exchange information

X

See -- Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess

X

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or less

X

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or more

X

Exposure to -- Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool.

X

Disclaimer

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.

Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.