IT Manager

It Manager

Join Our Mission to Provide Exceptional Care at SilverStone Health

About Us:
At SilverStone Health, we are a forward-thinking healthcare provider dedicated to improving the lives of individuals with complex chronic conditions, advanced diseases, and terminal illnesses. Our focus is on providing compassionate, patient-centered care in the comfort of patients' homes, in facilities, or for those transitioning from the hospital to a new care setting. With all services under one roof, we simplify the healthcare process and ensure seamless care coordination. Serving the Dallas-Fort Worth (DFW) area and surrounding regions, we offer Home Health, Hospice, and Wound Care.

We are committed to delivering high-quality care with a personal touch, impacting the lives of thousands of patients daily, and working towards extending that care to even more individuals.

Our Mission:
At SilverStone Health, we are on a mission to redefine healthcare by offering a seamless, all-in-one solution for those facing complex medical challenges. We provide home health, hospice services, wound care, and more to those in home-based and facility settings. As we continue to expand, our goal is to provide hope, relief, and comprehensive care to more than 2,000 patients daily.

Our Core Values:

• Integrity: We uphold the highest ethical standards in all aspects of our work.
• Transparency: We believe in open communication, ensuring clarity at all levels.
• Accountability: We take ownership of our responsibilities and deliver on our promises.
• Advocacy: We champion the needs of our patients, families, and team members.
• Urgency: We respond promptly and efficiently to patient needs.
• Excellence: We are committed to providing the highest quality of care.

Position Summary

We are looking for a self-driven and highly skilled IT Manager to oversee all aspects of information technology across our healthcare facility. As the sole IT professional on staff, this position is both hands-on and strategic, responsible for managing infrastructure, supporting clinical and administrative users, maintaining compliance with healthcare regulations, and driving technology initiatives that improve patient care and operational efficiency.

This is an ideal opportunity for an experienced IT generalist with strong healthcare knowledge who is comfortable working independently.

Key Responsibilities:

• Serve as the primary point of contact for all IT support, including troubleshooting hardware, software, and network issues for staff.
• Administer and maintain clinical systems such as Electronic Health Records (EHR/EMR), practice management software, telehealth platforms, and other healthcare applications.
• Monitor and maintain local servers, networks, backups, and security protocols to ensure high system availability and data integrity.
• Manage vendor relationships, contracts, and service agreements related to IT systems, internet, telecom, and technology services.
• Ensure full compliance with HIPAA, HITECH, and other relevant healthcare regulations by implementing and maintaining appropriate security measures.
• Lead IT projects such as software upgrades, device rollouts, or system migrations.
• Provide technical onboarding for new hires and training on technology tools and security best practices.
• Maintain comprehensive documentation for IT systems, configurations, procedures, and compliance audits.
• Plan and manage the IT budget, purchasing, and inventory of hardware and software assets.
• Collaborate with leadership to assess technology needs and support operational goals.

Required Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Health Informatics, or a related field (or equivalent experience).
• Minimum 3–5 years of hands-on IT experience, preferably in a healthcare or clinical environment.
• Proficient with healthcare technologies, including EHR/EMR systems (e.g., eClinicalWorks, Athenahealth, Epic, Cerner).
• Strong knowledge of networking, Microsoft 365, Windows servers, backup systems, and cybersecurity practices.
• Understanding of HIPAA compliance, PHI protection, and healthcare data security standards.

Preferred Qualifications:

• Experience working in small to mid-size healthcare practices, outpatient clinics, or FQHCs.
• Certifications such as CompTIA A+, Network+, Security+, or HIPAA Security Certification.
• Familiarity with medical device integration, telehealth systems, and cloud-based healthcare platforms.

Key Competencies:

• Self-motivated with strong time management and prioritization skills.
• Excellent problem-solving and troubleshooting abilities.
• Clear and effective communication with both technical and non-technical staff.
• Ability to operate independently and make sound decisions in a fast-paced healthcare environment.

Work Environment:

• On-site presence is required
• Occasional after-hours availability for emergencies or system maintenance.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance