Outbound Sales Specialist

Job Purpose

The position is responsible for engaging current/prospective customers selling residential service for home phone, long-distance, internet, and video products through outbound dialing. The agent must be self-motivated, have a thorough understanding of products and services offered by Cincinnati Bell, able to work in a fast pace environment, display exceptional customer service, and consistently meet sales goals.

Essential Functions

• Utilize outbound dialing with a focus on customer acquisition, upgrading current customers, and upsell, (70%)
• Place orders for new service and/or changes to existing service through multiple internal ordering systems (10%)
• Maintain, track, change, and input leads through SalesForce.com (10%)
• Take direction from upper management and complete administrative duties (5%)
• Develop and maintain relationships with current customers; follow up by email/phone thanking them for their business and informing them of Cincinnati Bell's referral program (5%)
• Initiate and obtain sales through lead lists while meeting productivity metrics
• Assess customer's entertainment and communication needs, offering solutions or bundles from Cincinnati Bell
• Effectively multi-task between account management, providing feedback to customers responses, offering solutions, discussing product options, and generating service through multiple ordering systems
• Negotiate products and services offered by Cincinnati Bell utilizing promotional offers generated by marketing

Education

• Four years of High School or equivalent

Experience

• 0 to 2 years of experience
• Prior experience in sales or marketing highly preferred
• Prior experience in telecommunications preferred
• Prior experience in a call center preferred
• Strong organizational and time management skills preferred

Special Knowledge, Skills, and Abilities

• Excellent oral, written, and interpersonal communication skills necessary
• Knowledge of Microsoft programs and applications
• Ability to work independently within a team environment with minimal supervision adhering to performance measurements and sales goals
• Proficient problem solving and analytical skills
• Demonstrated success working in a sales environment

Supervisory Responsibilities

No Supervisory Responsibility