Marketplace Consultant

Are you looking for a culture where you can bring your passions, put your unique skills to use and learn as much as possible? Puzzle solver. Sees obstacles as opportunities. Uses logic and judgment to navigate or unravel challenges.

Does this sound like you? Well, then you might just be the right person we're looking for.

ADP is hiring Marketplace Consultant for our Marketplace Operations ESI team.
The Marketplace Consultant can be physically located in any country in ESI and will become virtual member of the Marketplace Operations team.
Our win-as-one attitude: as a team we can move mountains!
Marketplace ESI started November 2019 and we are now growing the Marketplace ESI organisation from Start-up to Scale-up. This requires team members who are demonstrating the willingness to learn, have a can-do mentality, are eager to get their hands dirty-feet wet, are flexible and agile.

Job Summary:
The Marketplace Consultant will contribute to and realise API integrations for clients, especially for the iHCM SOR. The role is focused on supporting client after initial Marketplace API setup, act as 1st line support engineer for any API/Marketplace related questions the clients may have.

Key Responsibilities:

• Provides consultancy to map and validate functional usecases to available APIs at SOR, with primarily focus on iHCM
• Primary contact for clients
• Ability to map functional usecase to technical API solutions
• Leads and drives improvements on existing methods, techniques and API needs, in active cooperation with Marketplace DevOps team, Marketplace Partner Integration, Marketplace API Governance and SOR R&D teams
• Is always on top of new product (SOR) API deliveries to understand the usage of new APIs and how to apply to functional usecases
• Drives the improvement of product quality
• Drives maximal client satisfaction in using Marketplace offers
• Marketplace and API knowledge advocate internally and with clients
• Ensures proper registration of data in the relevant registration systems (data entitlement)
• Documents detailed/custom system configuration and tests
• Maintains overview and continuously monitors all process steps client/prospect in onboarding to Marketplace for one or multiple SORs
• Key player to represent the Marketplace Operations team in BU project team for new client implementations. Ensures adequate information regarding key deliverables, milestones, status and risks of each new API implementation are shared
• Continuous and active contribution to the Standardization and Improvement processes

Knowledge And Skills Requirements:

• • Technical skills with regard to software applications, with deep knowledge of iHCM SOR
• • Computer literate, MS Office (Word, Excel, PowerPoint)
• • Ability to work creatively and analytically in a problem-solving environment
• • Clients focused attitude
• • Numerical competencies
• • Ability to work in an information systems environment
• • Demonstrated ability to multi-task, flexibility to support team members where required
• • Experience in building/activating client integrations
• • Ability to quickly understand and decompose HR, business and technical concepts
• • Knowledge on API methods and ability to apply API technology to client integration requests
• • Strong documentation skills
• • Effective at communicating clearly technical and business matters / ideas
• • Willingness to learn, embrace change and focus on continuous improvement as part of a new team.

Education And Experience:

• • Proven experience (+4 years) in relevant industry, on similar process or activity
• • Must be proficient using Microsoft Office and have working knowledge of various operating systems
• • Higher education
• • Languages: fluent in English. Any additional language is a plus.

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