NAS MLA Knowledge Base Implementation Consultant

ADP is hiring a Knowledge Base Implementation Consultant (KB IC) for the National Account Services - MyLife Advisor organization.

• Do you thrive in a results-driven and dynamic atmosphere where client success, achievement, collaboration, and agility are recognized and highly valued?
• Do you have a passion for out-of-the-box thinking and a commitment to making sure clients get the most for their investments?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

Well, this may be the role for you. Ready to make your mark?

What You'Ll Do

In this role, you will engage with clients during implementation and beyond, supporting their Knowledge Management strategy by providing expert support that makes ADP’s integrated solutions stand out in this dynamic, growth-oriented environment. By partnering with other internal teams, you'll utilize your business consulting expertise to create exceptional onboarding experiences, assess KM needs, and produce accurate, concise, and usable content, inclusive of business processes, how to articles, troubleshooting guides, overviews, online assistance, etc.

To thrive in this role, you'll utilize your analytic and project management skills in conjunction with your ability to simplify complex information in a way that resonates with clients and their employees. Success requires a blend of technical expertise, proactive communication, and collaborative mindset.  If you take initiative, adapt quickly, and enjoy both individual work and team leadership you will excel in this dynamic, growth-oriented environment!

Ready to #MakeYourMark? Apply now!

Essential Responsibilities

• Partner closely with implementation teams and clients to assess Knowledge Management strategy, obtain information and create and validate content.
• Support client onboarding, implementation and ongoing projects by applying enterprise content strategy and principles to develop concise, consistent, high value content deliverables.
• Translate technical information into documents for nontechnical and technical users. Utilize Knowledge Management technology to create and maintain content.
• Contribute to the design and development of usable content for BU partners.

TO SUCCEED IN THIS ROLE: Requirements

• 2+ years’ experience in an implementation or business consulting environment with a focus on the development of knowledge management, and or/training materials.
• Knowledge of the Human Capital Management (HCM) Domain inclusive of product use.
• Comfort with agile, swiftly changing, dynamic software development situations.
• Demonstrated ability to research, probe, analyze trends, problem solve complex issues, and recommend appropriate course of action.
• Experienced project management skills; successfully able to manage multiple assignments at once.
• Impeccable communication skills, both written and verbal.
• Strong multi-team player with outstanding communication, organization, and interpersonal skills.
• Excellent analytical and time management skills.

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above, OR
• Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.

Qualifications

BONUS POINTS FOR THESE: Preferred Qualifications

• BA/BS in Technical Writing or a similar major or the equivalent in experience.
• Experience with ADP platforms and/or products including Lyric HCM, Vantage HCM, Workforce Now, etc.
• Knowledge of Ixiasoft DITA, XML, component content management systems.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights
• Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.