WorkForce Software Senior Relationship Manager

WorkForce Software, an ADP company, is hiring a Senior Relationship Manager

Applicants will be accepted until 10/13/2025

• Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
• Are you a continuous learner who embraces ongoing training, development, and mentorship opportunities?
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

Well, this may be the role for you. Read on and decide for yourself!

As a Senior Relationship Manager, you'll perform all activities supporting client retention in our WorkForce Software (WFS) mid-sized and enterprise accounts division. You will maximize retention by working with the client, ADP associates, and ADP leadership to resolve any issues that are within our control and may affect the client's decision to stay with ADP. You carry the weight of ADP’s client satisfaction in your hands.

To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. Not only can you find a career here but friendships that last in a company that values inclusion.

Apply Now!

• WHAT YOU'LL DO: Responsibilities
• What you can expect on a typical day
• Foster Strong Client Relationships. Build trusted, long-term relationships with senior stakeholders and day-to-day contacts across our client base. Act as a strategic partner who understands their business priorities and ensures our solutions align to their goals.
• Support Measurable Client Outcomes. Collaborate with clients to define success metrics, track progress, and deliver tangible business value. Leverage data and insights to guide clients toward achieving ROI and maximizing their investment in our platform.
• Expand Our Partnerships. Identify opportunities to deepen our footprint by uncovering additional use cases, introducing new features, and connecting clients with the right resources. Partner closely with Sales, Product, and Services teams to support growth and expansion opportunities.
• Advocate for the Client. Serve as the voice of the client internally by sharing insights, feedback, and emerging needs with Product, Support, and Leadership. Ensure client sentiment and priorities inform our roadmap and strategic decisions.
• Proactively Drive Engagement Across the client Lifecycle. Guide clients through every stage of their journey - from onboarding and adoption to renewals and expansion. Anticipate challenges, offer best practices, and lead Executive Business Reviews that foster collaboration, alignment, and forward-looking strategy

TO SUCCEED IN THIS ROLE: Requirements

• You have a minimum of 5 years of experience in Account Management or Client Success.
• You should bring a problem-solving mindset and a proactive, go-getter attitude.
• You will possess a solid understanding of implementation principals and client lifecycle.
• You'll have exceptional communication skills both written and verbal to convey complex audiences including client executives.
• You should have strong client relationship management abilities and sound business acumen.
• You are able to thrive in a fast-paced, high demand, client-focused environment while demonstrating a balance of analytical thinking and creating problem-solving.
• Associates that live near an ADP or WorkForce Office would be expected to work a hybrid model. 

Qualifications

A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experience could include:

• Experience noted above OR
• Military experience where skills including teamwork, resilience, negotiation, engagement, and trust-building will help you build relationships and achieve success.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Balance work and life. Resources and flexibility to more easily integrate your work and your life.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

Apply Today!

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