Patient Navigator

Alfred Health

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services. On 1 January 2026, Alfred Health will come together with Kooweerup Regional Health Service, Peninsula Health, Bass Coast Health and Gippsland Southern Health Service to create Bayside Health, a newly merged health service with more than 22,000 employees caring for a community of over 1.2 million Victorians. The new health service will provide people with the best possible care with services that support them throughout their lives. The merger will also strengthen our workforce, providing new training, education and career opportunities. Subject to final approval on 1 January 2026, all employees from the five health services will transfer to Bayside Health.

• Permanent position
• Full time (76 hours per fortnight)
• Managers and Administrative Worker Grade 2 Level 1 (HS2)
• Located at The Alfred
• Great staff benefits!

The Department

The Alfred Cancer Program is responsible for the overall delivery of a comprehensive cancer service which involves a number of clinical areas and units including; Medical Oncology, Clinical Haematology, Bone Marrow Transplant, Apheresis, State-wide Haemophilia Service, Radiation Oncology, Clinical Trials, Palliative Care and the Victorian Melanoma Service. The Alfred Health Clinical Haematology and Medical Oncology service offers a multidisciplinary setting for the diagnosis, treatment and follow-up of the entire range of haematological and oncological diseases.

The Role

Alfred Cancer are seeking Administrative Patient Navigators who are an integral part of the haematology/medical oncology multi-disciplinary team, playing an important role in providing the first line response to incoming calls from patients, carers and referrers in the community. They are an expert in supporting patient flow through the cancer care system and in facilitating timely patient access. Patient Navigators provide administrative support for multidisciplinary team meetings as well as ensuring patient appointments are scheduled and billed appropriately. This role is a direct support to both Clinical Nurse Consultants and Nurse Practitioners working within Haematology or Medical Oncology.

Skills and Experience Required 

• Personable, customer focused approach, and commitment to high quality service 
• Previous health service administration experience including Health IT systems i.e. EMR, iPM
• Excellent communication skills with an ability to interact and deal with a large professional team
• Demonstrated high level time management and interpersonal skills
• Motivated and enthusiastic with a positive attitude toward work and colleagues
• Proficient in Microsoft Office Word for Windows, Excel, Outlook and PowerPoint
• Sound administrative and organisational skills as well as experience in handling day-to-day accounts and reporting.
• Flexibility to attend to a variety of administrative duties
• Understanding of confidentiality and privacy legislation
• Demonstrated ability to plan work flows, prioritise and delegate in order to meet deadlines
• Understanding of VINAH data collection

Staff Benefits

• Salary packaging & novated leasing through Maxxia
• Flexible health insurance coverage through HCF Health Insurance
• Onsite car & bike parking opportunities, deducted pre-tax!!
• Fantastic onsite fitness facilities at The Alfred through ProSport health and fitness
• Childcare services at The Alfred managed by KU Children’s Services

If applicable, please specify specific requirements that you require in your cover letter or CV.

For enquiries regarding this position, please contact Danielle Lee, Interim Ambulatory Cancer Services Manager - da.lee@alfred.org.au

Applications close 11pm AEDT, Tuesday 14th October 2025.

We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please don’t hesitate to get in touch with the contact person listed on this ad.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption. 

Website: www.alfredhealth.org.au