Legal Secretary

ARMA Group is a rapidly growing ASX listed specialist provider of contingent debt recovery solutions. We provide innovative and industry leading technology that transforms the way business’ engage their customers regarding payments and service a large number of clients across all industry sectors – including some of Australia’s best known brands.

In keeping with ARMA’s commitment to “outstanding customer care” we strive to ensure that we operate with a key focus on respectful, positive, and empathic engagement with all customers to help identify and resolve their financial situation by achieving the best possible outcomes.

ARMA Group is seeking a highly motivated Legal Account Manager to join our Adelaide based team and play a vital role in maintaining the critical portfolios of our Local Government clients.

To succeed in this role, you will need to have strong written and verbal communication skills, including emotional intelligence and the ability to develop relationships with internal and external stakeholders. You should be proactive, detail-oriented, and able to manage multiple tasks and priorities effectively. Knowledge of debt collection and recovery litigation processes will also be highly advantageous.

Responsibilities

• Maintain collaborative relationship with legal partner and identify opportunities to increase referrals to strengthen ARMA position and strategic alignment.
• Reviewing matters in Collexus for potential legal action and providing a background to the matter.
• Liasing with account managers and paralegals on the history of the matter.
• Requesting documents from the client where appropriate on matters.
• Conducting due diligence searches on customers to ascertain their capacity to pay the debt.
• Drafting preliminary advice to clients with the supervision of Paralegals and/or the Legal Recoveries Manager.
• Updating Statement of Claim amount once we receive it back from legal partner ensuring all details are correct including plaintiff, defendant, amount, debtor service address, costs, and interest.
• Updating judgment amounts in Collexus once we receive it back from court ensuring all figures and parties are accurate and interest are charged accordingly.
• Ensure searches and any admin fees as well as legal costs for relevant states are charged correctly.

Core Legal Administration:

• Filing bulk P1 Final Notices, Claims, and Judgments for key clients.
• Drafting affidavits and affidavits of service across all jurisdictions in Australia.
• Co-ordinating bulk affidavit requests for both South Australian and Victorian Councils.
• Preparing and reviewing legal tracking reports and case documentation.
• Filing and amending Complaints, Judgment requests, Summons to Attend Oral Examination, and Warrants of Arrest.
• Managing time-sensitive court hearings, case takeovers, and ensuring the accuracy of legal documents.
• Reviewing legal documents (with a focus on Victorian council work) to ensure accuracy and compliance.

Client & Contractor Management:

• Acting as Account Manager for Allstate Interstate (ASI), managing and nurturing client relationships.
• Managing and nurturing agent/external contractor relationships.
• Handling ad-hoc client requests promptly and professionally.
• Tracking ASI month-to-month revenue and supporting the team in achieving revenue targets.
• Managing incoming remittance advices and resolving client accounting queries.
• Reconciling and auditing ASI end-of-month client statements.

Council & Legal Firm Liaison:

• Managing all incoming and outgoing emails to the general South Australian Council inbox.
• File management for council-related matters.
• Listening to and actioning voicemails and IVR reports.
• Processing South Australian and Victorian Council payment reports, including those referred by Scott Lawyers.
• Co-ordinating and filing bulk SA Local Government Council claims and organising agent service.
• Assisting with SA Water overflow work (bulk Final Notices and Claims).

Oakbridge Lawyers Responsibilities:

• Monitoring and managing the general Oakbridge Lawyers inbox and actioning client requests.
• Co-ordinating all Victorian Council legal work, including filing, affidavits, and enforcement processes.
• Supporting broader legal administration for Oakbridge clients as required.

Team Support & Training:

• Serving as a go-to staff member for onboarding and training of new employees on administrative and legal processes.
• Assisting colleagues across teams with overflow administrative or legal support tasks.
• Contributing to a collaborative, high-performance team culture.

Quality And Data Security:

• Conform to requirements of ARMA’s Quality & Information Security Management System, including privacy and confidentiality requirements.
• Participate in internal and external audit of the Quality Management System.

Requirements

• Previous experience in a legal administration or legal secretary role essential.
• Must have 1-2 years Local Government experience.
• Experience in debt recovery, council work, or high-volume litigation preferred.
• Knowledge of court filing procedures across multiple jurisdictions advantageous.
• Strong organisational skills and ability to manage high-volume document processing.
• Excellent written and verbal communication, with a high level of accuracy and attention to detail.
• Ability to work under pressure and manage competing priorities.
• Strong client service and relationship management skills.
• Proficiency in legal software, Microsoft Office Suite, and court e-filing systems.
• Ability to work independently and as part of a team, with initiative and problem-solving capability.

What We Can Offer You!

The ARMA family culture is the backbone of our success and working environment. This is why we have such a high calibre of individuals within the business and an amazing retention rate…it all comes down to the fact that we care about our family. Just a few of the benefits of being part of this family community include:

• Fantastic training program for all new staff that is focused on customer care and hardship, as well as other ongoing development and growth opportunities.
• Leadership Development Program.
• Generous incentives and rewarding bonus scheme for all staff when achieving KPIs.
• EAP (Employee Assistance Program) available for all staff as we understand and care about your wellbeing.
• Being part of a larger and rapidly going ASX list group of companies.
• Possible employee share options scheme.
• Fun…we work hard and as a result recognise the need for FUN! Whether this be having a time out playing the PS5 or a game of pool, working out in the gym with our in house trainer or our epic quarterly team outings and annual parties!
• An all inclusion and diverse environment that encourages and desires everyone’s feedback and input.

Equal Opportunity Employer

ARMA aspires to be the exemplar employer of choice for people from diverse backgrounds. ARMA aims to ensure equality in recruitment, development, retention, and promotion of staff and that no-one is disadvantaged on the basis of their gender, cultural background, disability, sexual orientation or identity or Indigenous heritage. We encourage everyone who meets the selection criteria to apply.

To apply please submit your resume and cover letter via the below link.

Candidates without permanent Australian residency or a valid work visa need not apply.

As part of our recruitment process, we require all successful applicants to undergo a police check. This is a mandatory requirement for the position.

For more information contact careers@armagroup.com.au

To find out more about our company visit https://www.armagroup.com.au/

We look forward to hearing from you!

We thank all applicants for their interest; however, only those selected for an interview will be contacted.