Business Support Administrator (West)

Join Our Team at Corserv Care as an Administrator (Business Support)

Salary: £24,528 pa 

Working Hours: 37 per week

Contract Type: Permanent 

Base: Western Group Centre, Scorrier, Near Redruth, TR16 5EH

Other: Hybrid 

Click here to read more about us and what benefits we offer.

About the role: Are you an organised, detail-oriented individual with a passion for supporting people and processes? We're looking for a proactive Business Support person to join our dynamic Reablement Care team. In this key role, you'll provide vital administrative support, planning, organising and reacting to daily changes, helping to ensure a smooth and efficient Care service within the STEPs team. If you're looking to grow your career in office support, within an organisation that makes a difference to people’s lives, we’d love to hear from you.

Role Purpose: This role will provide support to the team of operational staff and manager providing reablement (STEPS) support to people in their own homes in accordance with organisational policy and procedural guidelines and statutory legislation. 

What You'Ll Be Doing:

• Complete some administrative tasks involved with setting up a new customer.
• Respond and act on communications from brokerage, Community Care Supervisors, Discharge Reablement Coordinators to end customers on the scheduling system and complete all other administrative tasks connected with this. 
• Use a variety of systems to record data promptly and accurately. 
• Review records of visit start and end times daily on scheduling system and reconcile and incomplete or erroneous information. 
• Manage information in line with the Company’s policies, procedures and guidance on subjects such as Data Protection, Freedom of Information, confidentiality, information security and sharing, the information lifecycle and data quality, to ensure compliance and efficient and effective information governance.
• To work as part of a rota pattern that covers the core hours of 8am – 5pm and may include working weekends as the service develops.
• To use related IT packages effectively, updating and maintaining computerised systems to ensure the team performs successfully.
• To be the point of contact for any Orbis/Red file enquires from front line workers and ensuring the safety of staff at all times.  Monitor the Orbis system and check on alerts.
• To support other members of the team in their use of IT systems and E-learning 
• Oversee incoming e-mail queries into the team mailbox
• Assist in maintaining an efficient client filing system and ensure data protection policy is maintained in compliance with directorate guidelines
• Responsibility for stock control - Personal Protective Equipment. TEC and stationery
• Assist with the preparation and maintenance of statistical information as required
• Undertake a range of other support tasks including photocopying, faxing, scanning and other general duties including filing, assisting managers with e-mails, archiving of paperwork, post and room bookings.
• Deal with telephone calls, in particular from customers, the public, other organisations, operational managers/staff and, in the absence of operational staff, provide advice and ensure urgent actions taken as necessary
• To operate with due regard to Corserv’s confidentiality policies, the Data Protection Act and best practice
• To ensure a positive and flexible approach to the variety of tasks and work patterns within the role as the team develops to enable effective and appropriate staffing levels to meet demand.
• Use of the scheduling system to ensure all care visits are allocated to a support worker on a weekly basis. 
• Supporting the CCS, Reablement referral co-ordinators with use of the scheduling system to assist with the setup of all new customers including their visit planning information.
• Regular review of the scheduling system throughout the day to ensure support workers are logging in and out of visits as planned.
• Responding to Real Time Alerts generated by the system by contacting support workers to check on their safety and welfare and any circumstances preventing them from attending the visit as planned. 
• Carrying out reactive scheduling in response to short notice sickness/other absence or any other factor creating a gap in the rota. 
• Contact customers to provide an update if their visit is running late or needs to be rescheduled to a different time. 
• Where appropriate, liaise with family members/appointed individuals over planned visit times and changes required.
• Take phone calls from customers wishing to cancel/amend a visit.
• Use the scheduling system to record relevant notes on customer records. 

About You:

Qualifications & Experience Essential Criteria:

• Good standard of education (GCSEs at Grade C or above).
• Experience in a customer-facing role.
• Minimum of 2 years’ administration experience.
• Ability to use IT packages and software
• Confident with Microsoft programs (Word, Excel).
• Self-motivated, committed with the ability to work under pressure. 
• Willing to work in a team environment and autonomously.
• Flexible and adaptable approach. 
• Methodical and experienced in prioritising a busy workload.
• Friendly and professional. 
• Confident, honest and reliable.
• Eligible to work in the UK.
• Able to provide all forms of original documentary evidence for the statutory DBS check.

Safeguarding: We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a basic DBS check. 

To apply: It’s really easy to apply for our roles – simply click on the link below where it says APPLY to create a candidate profile, answer the screening questions and upload a CV.

Due to the volume of interest in this opportunity we will be reviewing CV’s on a daily basis and may close for applications early. 

Closing date: Midnight Sunday 12th October 2025 

Thank you for your interest and we look forward to hearing from you soon!