Host, Poker & Tournaments

REQ13045 Host, Poker & Tournaments (Open)

Position Summary:

The Host, Poker & Tournaments is responsible for facilitating City of Dreams Mediterranean Poker & Tournaments events, activities, and creating a pleasant atmosphere and memorable guest experience.

Primary Responsibilities:

• Interacts and welcomes guests and customers to make them feel welcomed and comfortable; addresses any questions that they may have regarding the events, promotions, and tournaments
• Facilitates and assists the Manager, Poker & Tournaments with the planning and set-up of events, promotions, tournaments, special functions, and other related activities
• Assists the Manager, Poker & Tournaments as well as other team members with the coordination of events, promotions, and tournaments to ensure the smooth execution of all activities
• Assists with Poker players’ requests
• Liaises with VIP services and OBS team to arrange hotel bookings
• Handles the poker room hot line and assists with requests
• Organizes and reserves seats for cash game players and creates awareness of in-room promotions and events
• Continuous development of loyal customers’ database
• Acts as a liaison between patron and management. Brings player concerns and challenges to management’s attention
• Ensures a consistent and professional image
• Knowledge of Poker games, types and limits
• Assists with the monitoring and controlling of live events, promotions, and tournaments; ensures that guests and customers are being attended to as and when required  
• Ensures that the highest professional standards of personal conduct, presentation and grooming are always adhered to, delivering an exceptional customer service experience
• Ensures that the safety of guests, customers and colleagues is always addressed with the highest priority
• Assists the Manager, Poker & Tournaments, and organizers in addressing special needs and requirements (for both Internal and External events)
• Attends training sessions as and when required
• Carries out any other reasonable related duties and responsibilities as assigned by the Manager, Poker & Tournaments or Management to meet business objectives  
• Attends ad-hoc planning and progresses meetings with the Casino Marketing team

Qualifications:

Experience

• Minimum of one-year relevant experience in customer services field
• Knowledge of Poker will be considered as a plus

Education

• Secondary-level education

Skills / Competencies

• Computer literate
• Excellent interpersonal and communication skills
• Friendly customer approach
• Professional verbal and written communication skills
• Excellent command of the English and / or Greek language
• Additional languages such as Russian/ Arabic/ Hebrew/ Chinese, will be considered an advantage

Personal Competencies:

• Receptive and versatile in adopting new approaches and practices to meet changing circumstances
• High adaptability to various assigned job tasks
• Ability to work under pressure, energetic and enthusiastic
• Possesses strong time management skills
• Shift work (time and days)
• Must be able to work indoors and be exposed to various environments such as, but not limited to noise, dust, cigarette smoke and fragrances
• Must be able to tolerate secondhand smoke
• Must follow grooming standards