Key Account Executive

In this position you will....

• Be responsible to deliver their sales and achieve revenue targets. 
• Build strong relationships with our partner through proactive management and communication.  This will include communicating sales targets, performance against targets and supporting partners sales team to meet and exceed targets.
• Identify opportunities to exceed revenue targets and strengthen partner relationships

 You will be responsible for…

• Assist in achieving annual retail sales targets and generating sales revenue for the company.
• Building positive customer relationship with the customer's key stakeholders to penetrate key accounts through solid understanding business drivers.
• Managing customer requirements, needs, issues to ensure a smooth customer journey
• Assist in developing and implementing business solutions, monitoring project progress, and ensuring timely delivery under supervision.
• Provide administrative and coordination support for new project management and implementation tasks as directed.
• Monitor and report on subscription statuses and customer base metrics daily, ensuring accurate data entry and reporting.
• Act as a support liaison with internal teams such as Finance, Legal, Logistics, and Operations to ensure smooth collaboration on customer needs.
• Building strong relationships with partner frontline sales team and equip them with the product knowledge, sales skills and motivation to achieve sales targets
• Delivering training and coaching on the product and sales skills to Retail sales staff. This will be delivered remotely and face to face
• Review & analysis of the market situation and report to senior management periodically
• Ensuring all services are operating in line with the vision and values of partners and bolttech.
• Maintaining respect, a positive attitude and professionalism in all actions
• Demonstrating understanding, openness and commitment to a common goal
• Initiating, embracing, driving and managing positive change

 For you to be successful…

We expect you to be able to demonstrate the following key competencies 

Impactful

• Focused on objectives and identifies activities and key results required to meet them
• Proactive in identifying what needs to be done, and taking action, before being asked, or before the situation escalates
• Evaluates data and make decisions including differing stakeholder perspectives and / or some missing information. 

Customer Focus

• Actively seeks to understand customer feedback and needs and uses this in decision making and solutioning
• Demonstrates a customer centric mindset by prioritizing customer needs and addressing concerns with a sense of urgency
• Responds quickly and effectively to new customer ideas and requests

Collaborative

• Identifies beneficial new approaches and ways of looking at problems, introduces them within team
• Experiments with new trends and innovations, and is an early adopter where they can benefit the team
• Draws from diverse sources and ideas to generate creative ideas

Communication

• Effective and articulate communicator actively and respectfully listens to and synthesizes others’ perspectives
• Concise in communicating and reference relevant information tailored to the audience to support points
• Keeps relevant people accurately informed and up-to-date of both positive and potentially negative information

You will require the following qualifications and skills                                                                                                               

• 3 years of experience in sales, key account management & sales training
• Good verbal and written communication in English, Mandarin and Cantonese
• Experience in developing and delivering coaching and training to sales teams
• Deep knowledge of retail sales environment and experience in managing teams to deliver targets
• “Can Do” attitude to take up challenges
• Highly motivated, pro-active and organized self-starter with ability to work independently is essential. Ability to plan, prioritize & meet deadlines.
• Quick learner, highly adaptable with ability to learn new products and services. 
• A team player with excellent interpersonal and communication skills
• Digital native with strong skills in using Microsoft office work, excel, ppt and digital communication platforms such as Teams, Zoom