People Operations Lead

UL Solutions is committed to making the world safer, more secure, and more sustainable. With over 15,000 employees across 35+ countries, our success is built on deep technical expertise and a shared purpose. Now, we’re creating a new Global People Operations team — and we’re looking for a dynamic leader to help shape it.

This is a newly created high-impact role that will work directly with the Director of Global People Operations to build a centre of excellence for efficient, localised, high quality support.  You’ll help design and lead regional operations teams that deliver operational excellence. You’ll also play a key role in transforming how we work, with a laser focus on optimising, automating, standardising, and scaling our processes globally.

This position calls for a creative and dedicated individual who will approach this role with a strong balance of continuous improvement, technical savviness, service excellence, and innovative drive. 

• Build and lead regional People Operations teams, ensuring they are skilled and equipped to deliver exceptional service. 
• Support the design and rollout of a best-in-class People Operations function. 
• Identify opportunities to automate, optimise, and streamline manual processes to improve efficiency and scalability. 
• Partner with internal teams to transition work into People Operations, ensuring smooth handovers and minimal disruption. 
• Provide overall governance on the full range of employee services that sit within People Operations.
• Manage a regional team to meet service expectations and deliver consistent, high-quality support. 
• Translate global, regional, and local HR practices into efficient operational workflows. 
• Drive operational priorities and build metrics to track performance and impact. 
• Use data and KPIs to identify trends, inform decisions, and improve service delivery. 
• Develop and maintain service level standards to measure response times, satisfaction, quality, and outcomes.
• University Degree in HR Administration, Business Administration, or related field.
• 8+ years of professional HR experience and 1-2+ years’ experience in leadership role.  
• Customer-centric and change mindset with a focus on quality and continuous improvement.
• Strong leadership, coaching, and team development skills.
• Excellent communication and interpersonal skills and ability to build strong relationships across cultures.
• Ability to deal with conflicting priorities and prioritise activities accordingly.
• Ability to adapt to and adopt advancements in market practices and technologies.

If you're passionate about driving employee engagement through innovative HR solutions and leading a global team focused on service excellence, we invite you to join us in this impactful role. This position offers an opportunity to make a significant impact on the employee experience and operational effectiveness. 

A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.