Accounting and Settlement - Quality Check

Principal Duties and Responsibilities

Operational Delivery:

• Sound understanding of the business model and transactional process along with role dependencies within own business unit and related functions
• Ensure adherence to group policies and procedures
• Develop an in-depth understanding of the technical aspects of the process
• Adhere and manage assigned authorizations and audits within the stipulated timelines in accordance with compliance requirements
• Confidently connect on call with internal / external customers and manage queries
• Effective coordination with the operations team on the quality and process linkage
• Operate within the guidelines of internal and external regulators
• Manage critical activities with high levels of accuracy based on the Payment Authorization Manual (PAM) guidelines
• Effectively prioritize and show flexibility to ensure business needs are met, be open to assist the team and outside the team, when required
• Provide cover for associates not in the office by actioning urgent work
• Participate and contribute during team huddles
• Ensure adherence to the Willis Insurance Essentials
• Escalate errors and incidents to the Business Support Team Supervisor

Complete ad-hoc tasks as directed by Business Support Team Supervisor

Required Qualifications, Skills, Knowledge, and Experience

Qualifications:

• Minimum Bachelor’s degree required (Open to all streams)Skills:
• Preferred background in Quality Assurance. Also, understanding of account receivable and payable model
• Communication skills - Use of clear business English to enable effective direct communication (Verbal/Written) with stakeholders / external customers
• Ability to adapt to changes and learn new processes and systems
• Knowledge in Eclipse preferred along with understanding of MI
• Achieve results through a clear understanding of escalation procedure and effective business communications. 
• Attention to detail
• Proficiency in MS Office Applications
• Has sound understanding of the insurance industry
• Good ability to plan and manage personal workload efficiently and effectively, correctly evaluating importance and prioritizing accordingly

Experience:

Minimum 2 years of total work experience in relevant industry