Collections Associate

About us | Mō mātou

ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they’ve had an accident.  

You can find more about ACC and the work we do here.  

About the role | Mō te tūranga mahi

We’re looking for a motivated and customer focused Collections Associate to collect overdue levies and claimant debt owed to ACC. The successful candidate will work between the two debt portfolios (levy and client) on an ongoing basis.  As a Collections Associate you will also provide support and training to new team members and deliver refresher training when needed. 

This is a permanent role, based in Wellington CBD near the railway station. 

The hours of work are 40 hours per week, rostered Monday to Friday between the hours of 9:30am and 6:00pm. These hours will be slightly different whilst training and during this time you will need to be available to work each day from the office. Following this, flexibility of location within the hybrid work settings can be requested, with a team anchor day each Tuesday. 

The salary range for this role is $61,766 - $82,355 with appointment depending on skills and experience. ACC also offers 9% superannuation on top of base salary. 

About you | Mōu

We’Ll Be Looking For:

• An energetic and motivated approach to work, with a drive to succeed.
• Strong personal leadership and communication skills.
• A customer and solutions focused mindset that is displayed in all interactions with customers and stakeholders.
• Strong negotiation and decision-making skills with good business acumen.
• Investigative, financial, and numerical skills.
• Confidence to have challenging conversations with customers and claimants.
• Resilience to adapt to a dynamic work environment.
• Open to feedback with a focus on continuous improvement. 

The team is supportive, friendly, and diverse. You’ll have many colleagues to help and support you as you learn. Key to your success in this role will be a positive outlook and curiosity that will keep you engaged in the mahi.

Working at ACC | Mō ACC 

At ACC, we embrace the rich tapestry of Aotearoa New Zealand’s cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work. Here are some ways we encourage that:  

• Employee networks to support our colleagues from diverse backgrounds. 
• The option to explore flexible working that suits your needs and ours. 

How to apply | Me pēhea te tuku tono 

Applications close Monday, 13 October 2025 and can only be accepted when submitted through our ACC Careers Website. Please ensure your application includes a CV and cover letter and clearly highlights the required skills and experience that are listed above. If you are an ACC employee, please apply with your ACC employee profile. If you encounter accessibility issues when submitting your application, or if you would like further information, please contact HRHelp@acc.co.nz.