Manager - Business Excellence - Jumeirah Marsa Al Arab

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Nestled at the tip of a peninsula at the heart of Dubai’s most exclusive private beach, Jumeirah Marsa Al Arab is the city’s newest luxury lifestyle destination featuring a resort, exclusive residences, an 82-berth superyacht marina, a state-of-the-art spa and fitness center and a wide range of curated dining experiences. With its avant-garde superyacht inspired design, Jumeirah Marsa Al Arab completes the nautical trilogy alongside the wave-shaped Jumeirah Beach Hotel and the iconic sail-inspired Jumeirah Burj Al Arab. 

About the Job:

An opportunity has arisen for a Manager- Business Excellence to join Jumeirah Marsa Al Arab. The main duties and responsibilities of this role:

 

• Conduct regular Business Excellence sessions with senior and middle managers to ensure alignment on quality metrics and improvement strategies.
• Provide initial and refresher training for Internal Quality Reviewers, ensuring proficiency in CSI, MGA, and TTC reporting tools.
• Review and present data from customer satisfaction surveys, mystery guest assessments, and other tools to highlight trends, strengths, and areas for improvement.
• Support corrective actions, ensure timely review of MGA reports, and facilitate self-assessments aligned with business excellence models and strategic goals.
• Monitor that all departments review MGA reports within one week and implement aligned action plans to address findings.
• Oversee internal and third-party mystery shopping assessments and other quality measurement tools to validate service standards.

About you: 

The ideal candidate for this position will have the following experience and qualifications:

 

• Bachelor’s degree in quality management, Hospitality, Business Administration, or a related field; master’s degree preferred.
• Minimum 2 years’ experience in a Quality Manager or Business Excellence Manager role within the hospitality or service industry.
• Proven experience in operations and implementing quality/business excellence processes and methodologies.
• Strong technical skills with advanced proficiency in Microsoft Office programs.
• Demonstrated leadership, problem-solving, project management, and stakeholder management abilities, with experience facilitating senior staff groups.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.