Consultant - CIM

Ready to build the future with AI? 
At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 
Inviting applications for the role of  Consultant - CIM
Responsibilities
Major Incident & Problem Management
•    Lead and manage the resolution of high-impact incidents across diverse technology platforms.
•    Ensure timely escalation, coordination, and communication with technical teams, leadership, and business stakeholders.
•    Drive post-incident reviews, root cause analysis, and continuous improvement initiatives.
•    Maintain and enhance the Major Incident Management framework and documentation.
Technology Understanding & Azure Exposure
•    Possess a solid understanding of IT infrastructure, applications, and cloud environments.
•    Familiarity with Microsoft Azure services and architecture to support incident triage and resolution.
•    Collaborate with cloud and infrastructure teams to ensure effective incident handling in Azure-hosted environments.
SRE 
•    Utilize SRE principles to reduce incident impact and improve system resilience.
•    Support automation and monitoring initiatives that enhance incident detection and response.
Reporting & Analytics
•    Generate and present incident reports using Excel, PowerPoint, Power BI, and Microsoft Flow.
•    Build dashboards and visualizations to track incident trends, SLA performance, and operational metrics.
•    Provide clear and concise reporting to leadership and stakeholders during and after major incidents.
Communication & Stakeholder Engagement
•    Communicate effectively with technical and non-technical audiences during high-pressure situations.
•    Deliver real-time updates and post-incident summaries with clarity and professionalism.
•    Foster strong relationships across teams and departments to ensure smooth incident resolution.
Shift Flexibility
•    Willingness to work in a rotating 24x5 shift model, including early mornings, evenings, and overnight shifts.
•    Provide coverage during critical business hours and off-peak times as needed.
Preferred Background
•    Experience in the insurance domain is a strong advantage.
Qualifications we seek in you!
Minimum Qualifications
•    Relevant years of experience as a Major/Critical Incident Manager.

• Excellent knowledge, experience, and excellence within the specific area of Major Incident Management
• ITIL Trained, Tested and Certified. (ITIL Foundation Certified)
• Excellent English communication skills (written and oral), with experience interacting with all levels of management both within Company and Customer organizations.
• Advance Knowledge of Microsoft Excel.

Preferred Qualifications/ Skills
Strong interpersonal and teamwork skills
Why join Genpact? 
•    Lead AI-first transformation – Build and scale AI solutions that redefine industries 
•    Make an impact – Drive change for global enterprises and solve business challenges that matter 
•    Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills 
•    Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace 
•    Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.