Senior Manager- Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About Network & Acquiring Solutions

As part of the Global Merchant & Network Services group (GMNS), the Network & Acquiring Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic, multi-year Enterprise Payments program to bring all payments together into a center of excellence to drive operational excellence for payment execution, enable innovative payment products, services, and capabilities to be built effectively and efficiently, support our BU strategies more closely, and deliver on our customers’ evolving payment needs.

About The Role

The NAS organization has been building a program to drive more efficiency and productivity to how we develop, deliver and deploy products and capabilities.  

This newly created role of Sr. Manager, Product & Business Operations is an exciting opportunity to lead and contribute to creating quality & control processes across NAS to drive better risk management strategies. These processes will bring best practices and connect the dots across the organization with an aim of ensuring we “Do It The Right Way” through risk control that is integrated in our product development and management strategies and day-to-day work. The incumbent will be an integral contributor to design and implement processes for stronger risk management across key activities and programs across NAS, in conjunction with Control Management & GMNS stakeholders.

The successful candidate will lead and drive outcomes for improving product risk management across NAS. This role is ideal for someone with a consultative & problem-solving mindset - one who can manage projects simultaneously, establish collaborative partnerships, drive consistency, analysis, report trends, understand and implement processes whilst immersing themselves in the complexity of the business and its varied interactions with the wider Blue Box. 

How will you make an impact in this role?

The role will be based in New York, U.S. and focus on following objectives: 

• Drive Continuous Improvement: Identify opportunities for process enhancements and collaborate across stakeholders to build alignment, followership, and advocacy.
• Lead Policy and Process Operationalization: Guide the end-to-end process of operationalizing key policies and control frameworks within NAS, understanding how they relate to Product Management & Development to ensure clarity of roles, responsibilities, and accountability.
• Design and Implement Programs: Develop and execute programs across NAS to support Project Guardian workstreams, supporting strategic initiatives.
• Ensure Quality and Effectiveness: Establish and maintain strong quality control and monitoring frameworks to track progress, drive timely resolution, and sustain improvements.
• Enable Data-Driven Decisions: Analyze trends and partner with cross-functional teams to strengthen risk management while reducing recurring challenges.
• Provide Strategic Insights: Deliver oversight, reporting, and insights on key metrics, trends, and emerging risks to senior leaders to inform strategic decision-making.
• Promote Consistency and Alignment: Ensure policies, procedures, and controls related to risk management are consistently implemented, tested, and aligned with enterprise-wide frameworks, across NAS.
• Optimize Ways of Working: Identify and implement opportunities to streamline workflows for key risk management initiatives across NAS, eliminate bottlenecks, and scale processes to support effective product development and delivery.

Qualifications

• Demonstrated ability for strategic/white space thinking – can identify gaps, anticipate risks, and design process-based solutions without detailed instructions.
• Proven ability to work autonomously and adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change.
• Demonstrated ownership and accountability with the ability to work across a large organization/team, prioritize effectively and drive initiatives to completion.
• Excellent analytical and problem-solving skills with the ability to synthesize complex information and/or data to actionable insights.
• Knowledge of operational risk concepts and programs.
• Excellent project management, communication, and interpersonal skills, with ability to influence across all levels and to develop relationships with leaders, peers, and control and compliance teams.
• Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards.

Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.