Associate-Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact with this role?

We're looking for a talented and passionate Associate - Digital Product Management, to join the Network and Acquirer Services Token Services Product team. This individual will drive product operations and analytics developing a broad understanding of all token features and supporting product managers in bringing insights, compliance, and efficiencies to the Token Product team. 

• Compliance: Support control and compliance initiatives for token services including the New Product Approvals Process, Third-party Lifecycle Management, Regulatory Audits, and Operational Issue Management and Remediation.
• Data Analysis & Reporting: Gather, analyze, and interpret quantitative and qualitative data from product usage, customer feedback, and internal processes to identify trends, issues, and opportunities for improvement.
• Capability Performance Reporting: Track and monitor the performance of new and existing product features, ensuring they function as expected and meet key performance indicators (KPIs).
• Process Enablement and Documentation: Own processes for token programs and maintain documentation with up-to-date info to be compliant.  Maintain templates, guidelines, and other resources to support product team efficiency.
• Go-to-Market: Drive go to market activities across servicing, marketing, partner enablement
• Cross-Functional Collaboration: Work closely with product managers, engineers, marketing, and customer support to ensure smooth communication and coordinated workflows.

Minimum Qualifications:

• Experience and deep interest in building robust, scalable, user-friendly Enterprise systems
• Collaborative – our role is largely relationship-driven, working internally with Product, Engineering, and Marketing, and externally with partners and stakeholders.
• Results-minded & resourceful – with an appreciation of how to build products. Demonstrated ability to think outside the box and design industry leading solutions
• Analytical – ability to synthesize data relating to features, themes, and capacity.
• Proactive and enthusiastic – must be excited about the digital space and the external environment and a self-starter with a strong affinity to bring projects to a close quickly.
• Strategic thinker – ability to see both the big picture and the details and to translate business requirements into an actionable delivery plan
• Detail oriented & organized – active involvement in backlog development requires a process-driven mindset with a strong attention to detail and ability to manage details in an environment with changing priorities.
• Strong Communicator: Ability to communicate and interact effectively with internal and external stakeholders at all levels
• Advanced knowledge of PowerPoint, Excel, Word
• Ability to build strong relationships, operate effectively within large cross-functional teams, and influence business partners to drive transformational change
• Bachelor’s degree and 2 years of relevant experience. Degree in business, engineering, computer science, finance, or another related field of study is preferred.
• Fun and outgoing – we’re looking for someone who can contribute to the strong team culture of our co-located and diverse team.

Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

·                          Competitive base salaries 

·                          Bonus Incentives

• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.