Project Analyst I

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Commercial & Merchant Servicing Integration (CMSI) team is responsible for leading the global integration and execution of Commercial & Merchant (CMS) servicing strategy in line with the GSG, GCS, GMNS, and Banking priorities.

This Position is part of a team that will focus on creating, influencing and seamlessly implementing change management into our GSG servicing teams for Small Business for the America’s region while driving process improvements to improve customer experience and reduce demand through close collaboration with critical business partners.

Key responsibilities include partnering with GCS, functional process owners and product/capabilities teams through the full lifecycle of different projects. This position requires a strong ability to collaborate, influence and effectively partner to drive and implement change.

How will you make an impact in this role?

• Flawless execution against Business and CMS integration priorities, ensuring the customer and colleague experience is paired with enabling business growth
• Develop and maintain strong working relationships with business partners and other key stakeholders while setting expectations, collaborating, and influencing key strategies
• Drive superior discipline in utilizing project management tools to manage all key initiatives from project prioritization through all phases of the project lifecycle, including the ability to identify/implement key controls to ensure compliance performance
• Oversee definition and documentation of business requirements including supporting design efforts for new technologies and capabilities builds
• Work With product owners to define long-term strategies around product refreshes including training plans, operations readiness and impact to operations KPIs.

Minimum Qualifications

• Project Management and delivery experience required
• Demonstrated ability to deliver a portfolio of projects in support of organizational objectives, through personal project leadership as well as through support and oversight of project analyst resources
• Track record of strong thought leadership, developing and implementing process design initiatives
• Experience implementing strategies that drive quality and customer experience
• Strong understanding of change management considerations and heightened awareness of operational disruption and risk
• Highly developed leadership qualities with the ability to collaborate and influence in a matrix environment across geographies
• Resourceful problem-solver with the ability to manage multiple deadlines and thrive in a dynamic and fast paced environment
• Highly organized with ability to hold others accountable
• Excellent written/ oral communication skills

Preferred Qualifications

• Experience and knowledge of the Global Services Group  
• Commercial Operations experience a plus

Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position