Team Coach (Temporary Work Assignment 6-12 months)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

This temporary role is designed for those ready to take the next step in their career, offering hands-on leadership exposure and the chance to contribute to coaching, development, and continuous improvement across Corporate Client Credit.

Role Description:

The Team Captain Will:

• Partner with Team Leaders and Risk Partners to provide on-site coaching and development
• Drive customer-first resolutions and support new hire training
• Act as a Subject Matter Expert (SME) and collaborate closely with the GSI team
• Foster a culture of continuous learning and improvement within the Corporate Client space

Minimum Qualifications:

• Corporate Client experience (SME level)
• Strong knowledge of CHC
• Ability to multi-task and manage large volumes of information under tight deadlines
• Skilled in CSP, Credit Query, ROP, and other corporate tools
• Understanding of all functions within Corporate Client
• Excellent verbal/written communication (grammar, word usage, pronunciation, clarity)
• Strong listening & relationship-building skills
• Effective decision-making & problem-solving skills
• Ability to de-escalate calls and provide constructive feedback
• Strong computer/system skills (MS Office, CSP, SPEECHMINER)
• Flexibility in hours/days to maximize support
• Team Leader Endorsement (mandatory)

Additional Details:

• Hours of Operation: Monday–Friday, 8:30 AM – 5:00 PM MST (11:30-8 MST)
• Work Model: Hybrid (3 days office, 2 days WFH)
• Duration: Temporary role (6-12 months)
• Incentive Plan: 3-month average

AXP employees will maintain their current salary and may be eligible for a completion bonus at the end of the temporary work assignment. The completion bonus is up to 5% base salary for laterals in band and up to 10% base salary for stretch assignments. The completion bonus amount will also be pro-rated to reflect the length of the assignment.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.