Receptionist, Home Health Services

Entity

Aga Khan University Hospital

Location

Karachi, Pakistan

Introduction

The Aga Khan University Hospital in addition to its five Hospitals creates access through its Outreach Services which include Clinical Laboratories, Outpatient Medical Centres, Pharmacy services, Home Health and other services. Outreach Services are designed to provide primary to secondary healthcare services to patients near their homes and are present in several cities across Pakistan.

As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.

Responsibilities

You Will Be Responsible To:

• provide administrative services that includes registration, HHS management system, email and handling phone calls
• coordinate with patient family for request receive and assign patient to staff accordingly
• registration confirmation and record medical/surgical items in system
• liaison with clinical and support services, as and when required

• Handle Complaints

• facilitate patients/relatives/visitors as required 
• provide daily administrative report to the management. 

Requirements

You Should Have:

• A Bachelor’S Degree

• 1-2 years of front desk or customer services experience (preferred)
• excellent customer service and communication skills
• knowledge and proficiency in basic computer application such as Microsoft Office
• ability to multi-task and work effectively in a fast-paced, professional environment
• ability to remain tactful, patient and calm in stressful situations
• ability to problem-solve using creative and critical thinking skills
• willingness to work in shifts.

Comprehensive employment reference checks will be conducted.