10324 - Judicial Digital Services Product Manager, Judicial Office

General Information

Salary The national salary range is £42,914 - £46,182, London salary range is £49,325 - £53,081. Your salary will be dependent on your base location Working Pattern Full Time Vacancy Approach External Location London, National Region London, National Closing Date 13-Oct-2025 Post Type Permanent Civil Service Grade SEO Number of jobs available 1 Reserve List 12 Months Job ID 10324

Descriptions & Requirements

Job description

• Role title:                       Product Manager
• Team/Directorate:    Judicial Digital Services
• Overview of the Judicial Office

The Judicial Office (JO) reports to, and is accountable, to the Lady Chief Justice (LCJ). It was established in 2006 to provide support to the LCJ and to the wider judiciary in upholding the rule of law and in delivering justice impartially, speedily and efficiently, following the Constitutional Reform Act 2005.

In addition, we support, and are accountable to, the Senior President of Tribunals, whose responsibilities extend to Scotland and Northern Ireland.

The JO is an interesting and unique place to work. Everything we do is in support of upholding the independence and impartiality of the judiciary. We work closely with HM Courts & Tribunals Service (HMCTS), the Ministry of Justice (MoJ) and others across Government as well as with the legal professions.

We are an Arm’s Length Body sponsored by the Ministry of Justice. This creates an interesting and complex environment in which to work where we agree our priorities with the senior judiciary and receive our funding to deliver them from the Ministry of Justice. The Judicial Office has been through a period of significant growth resulting from an expansion of our remit and responsibilities.

See JO staff talk about working here: https://design102.wistia.com/medias/uhgtmbtnlv

Overview of the team

The Judicial Digital Services (JDS) function is a small, friendly, and welcoming team within the Judicial Office. There are currently 12 team members. The JDS team lead the development and delivery of products for judiciary and other audiences such as members of the public and legal professionals. The team also collaborate with HMCTS/MOJ on a number of products where integration and development are required to meet business goals.

Hybrid Working Requirement

This position is eligible for hybrid working (current minimum requirement for time spent at base location is 60%, which is subject to business requirements).

Summary of the role

The Product Manager will lead on the product development and ongoing lifecycle of a range of the Judicial Office’s digital products. They will collaborate with the multi-displinary team JDS Team, users and stakeholders Judicial throughout the different stages of delivery and development, providing the post-holder the opportunity to obtain a broad range of product management experience from discovery to live service and the ongoing iterations. They will work closely with delivery managers and architects/associates to prioritise the backlog of the various products. This is a fast-paced, complex delivery environment with a wide-range of stakeholders including business partners, commercial functions, service owners, delivery partners and industry suppliers.

Purpose Of The Role:

To plan, build and iterate digital services dependent on the business and user need. The primary responsibility will be to assist in the planning and development of judiciary services throughout the various stages of their lifecycle, these include judiciary.uk, Judicial eLinks, Judicial HR, the Judicial Intranet and Judicial College Learning.

In addition, the post holder will have the opportunity to become involved in:

• ensuring existing products are meeting user needs and identifying user stories for new requirements using continuous improvement tools and techniques;
• project management, particularly stakeholder engagement and communications;

There will be opportunities to attend training courses, join government communities and engage with other product managers across other departments.

Responsibilities, Activities & Duties:

Key Responsibility:

•             Work with product managers, delivery manager, product owners, stakeholders, users, suppliers, various teams and the Head of Judicial Digital Services to plan and support the development and ongoing improvements of products across the Judicial Office.

Additional Responsibilities:

• Work with product owners, delivery managers and suppliers and the Head of Digital Services on the delivery and continuous improvement of digital products and services, ensuring their ongoing success.
• Assist with the creation of clear, concise user stories with acceptance criteria and definitions of success.
• Maintain knowledge of the changing digital and technology landscape and the opportunities they provide to improve the delivery of services for the UK judiciary.
• Potentially line manage and lead an Associate Product Manager

Essential Knowledge, Experience and Skills

The Successful Post-Holder Will:

• Have strong verbal, written and visual communication skills, that you are able to tailor to the needs of the audience.
• Be able to evaluate and solve problems creatively and think laterally.
• Gather evidence and data, present them succinctly and use them to inform decisions appropriately.
• Have experience or knowledge of the process of designing and digitising services in a user-centric and evidence-led way.
• Have a desire and ability to learn quickly and collaborate with others.
• Be able to empathise with the needs of users, colleagues and stakeholders, and to balance and prioritise competing needs effectively when required.
• Have an appreciation of good design and experience of building intuitive user interfaces.
• Have good organisational and analytical skills.

Essential:

• Strong understanding of, and preferably proven experience in, managing product lifecycles.
• Proven experience of working better together in multi-disciplinary teams, with evidence of strong communication skills including influencing and negotiating.
• Develop excellent working relationships with team members and stakeholders, taking the time to understand their needs and concerns, and collaborating with them to deliver outcomes that provide outstanding user experiences while supporting the overall vision for the product through discovery, alpha, beta and live states.
• Strong problem solving, analytical and people management skills.
• Experience of the opportunities offered by digital services and technology.
• Have excellent communication skills, with the ability to communicate effectively with a large body of stakeholders inside and outside government.
• Practitioner level awareness of agile methodology and how this relates to the delivery and development of a product based on user needs.
• Experience of prioritising spending based on Return on Investment (ROI); the ability to use this information and data to build business cases for development.
• Using data to make product decisions.
• Developing, managing and configuration of digital products or services.
• Experience of managing a group of wide-ranging stakeholders, ideally with conflicting needs and interests.
• Able to demonstrate an understanding of the different disciplines involved in the delivery of a digital product or service, including development, user experience, content design, performance analysis and user research.
• Experience in project management, preferably in an agile environment.
• Previous experience of juggling multiple tasks and multiple projects at the same time.
• A creative thinker, with the ability to analyse and balance user needs with business requirements and technical constraints.
• Good understanding of technology development practices, and the ability to translate technical language and concepts to non-technical stakeholders, and vice versa.

Desirable Knowledge, Experience and Skills

• Knowledge of or experience working with Content Management Systems and/or, Learning Management Systems.
• Experience of integrating data throughout a number of systems using API technology to improve access, content and user experience.
• Practitioner level knowledge of the GDS Service Standards and how to apply them to building a service.
• Experience of prioritisation of a backlog within budgetary constraints and working with suppliers to ensure payments are made in accordance with delivery.
• Experience of coaching / mentoring Associate Product Managers or team members in a digital environment.

Behaviours (For Recruitment/Success Profiles):

• Changing and Improving
• Communicating and Influencing
• Managing a Quality Service

•             Working Together

Technical Skills:

We'll also assess you against these technical skills during the selection process:

•             Product Manager

• For further information see the Digital, Data & Technology Profession skills:
• https://www.gov.uk/government/publications/product-manager-skills-they-need/product-manager-skills-they-need
• Assessment process at application          

Candidates Must Submit:

• a current and relevant CV;
• a Cover letter (word limit of 750 words) setting out why you are interested in the role and how you meet the essential skills and experience required.

Assessment process at interview

Interviews will test the Civil Service Behaviours as laid out in the job description, Civil Service Strengths, and the Technical skills demonstrated in your application form.

For Strengths, we are looking for your initial reaction to the question asked, so this is not something you can prepare in advance. Answers to these are usually around  2-3 minutes. We will not be able to rephrase the question, but we can repeat if needed.

For Behaviours, we are looking for detailed examples of when you have demonstrated the Behaviour being assessed. It is best to use one example per question, and what we’re looking for is:

• What was the situation?
• What did you do and why?
• How did you do it?
• What was the outcome?

Answers to these are usually around 5-8 minutes. We may ask further prompt questions, and we can repeat or rephrase the question if needed.

Candidates are also asked to deliver a 10 minute presentation based around a scenario which will be given to successful sift candidates ahead of interview.

Note: due to the volume of applications we receive we are unable to provide feedback after the CV review (sift) stage.

Security Clearance Required:

Ctc

Please Note:

Central Government policy dictates that applicants for National Security Clearance must be a resident in the UK for these minimum periods:

• CTC - 3 years
• SC - 5 years
• DV - 10 years

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale.  This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity). 

For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended).

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.

All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

Flexible Working Hours

The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Support

• A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
• Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
• For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
• Paid paternity, adoption and maternity leave.
• Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

• To Transformative Business Services (0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk);
• To Ministry of Justice Resourcing team (resourcing-management-office@justice.gov.uk);
• To the Civil Service Commission (details available here)

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit: https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

Reserve List

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

Contact Information

Moj:

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference 10324

Hmpps

If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Please quote the job reference 10324

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Application Form Stage Assessments

Experience We will assess your experience for this role via the following methods CV or Work History, Statement of Suitability Evidence of Experience CV or Work History, Statement of Suitability

Interview Stage Assessments

Interview Dates We expect interviews will take place 3rd – 7th November Behaviours Changing and Improving Communicating and Influencing Managing a Quality Service Working Together Strengths Strengths will be assessed but these are not shared in advance. To learn more about Strengths and how they are assessed please click here. Technical We'll also assess you against these technical skills during the selection process:
• Product Manager

Other Assessments

Which assessment methods will be used? Presentation Use of Artificial Intelligence (Al)You must ensure that any evidence submitted as part of your application, including your CV, statement of suitability and behaviour examples, are truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own. Level of security checks required Counter Terrorism Check (CTC)