Mulesoft Production Support Specialist

Job Title: MuleSoft Production Support Specialist

Location: Remote (Philippines)

Work Schedule: Full-time night shift,Shift runs from 11:30 PM to 8:30 AM PHT

Contract Type: Long-term, Freelance / Full Remote

Start Date: End of October / early November

Role Overview

We are seeking a MuleSoft Production Support Specialist to provide operational stability and incident response for a global retail client. You will take over from the European team at 17h30 CET and act as the first line of support for the US market. This is a dedicated night shift support role with a focus on analysis, troubleshooting, and communication.
You will work closely with development teams, business analysts, and other IT support staff.

Key Responsibilities:

• Monitor the performance and availability of Mulesoft integrations and APIs.
• Identify, diagnose, and resolve technical issues related to the Mulesoft platform.
• Collaborate with the development and operations teams to ensure smooth deployment and operation of integrations.
• Implement best practices for monitoring and alerting mechanisms.
• Document system configurations, support procedures, and troubleshooting guides.
• Provide technical support and guidance to end-users and stakeholders, for workaround or defects resolution
• Participate in incident management and root cause analysis.
• Continuously assess integration platform performance and recommend improvements.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Proven experience in IT support or software development with Mulesoft.
• Understanding of integration architecture and API management.
• Strong problem-solving skills and ability to work under pressure.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.

Preferred Skills

• MuleSoft certification.
• Experience in large-scale integration environments (retail, ERP, OMS).
• Familiarity with Agile/ITIL practices for production support.