Manager, Technical Services

Your Role

As the Manager, Technical Services within the Enterprise Applications & Cloud (EAC) team, you’ll lead governance, compliance, and reporting initiatives that support the strategic and operational excellence of our cloud and application services. This role is instrumental in driving transparency, financial stewardship, and informed decision-making across EAC platforms.

Key Responsibilities

This role may evolve to meet organisational needs and includes:

Cloud & Application Governance & Compliance

• Maintain and enhance governance frameworks including ownership, lifecycle, and compliance registers
• Coordinate and report on governance activities such as attestations, risk assessments, and control testing
• Collaborate with D&I, security, risk, and compliance teams to enforce governance frameworks (e.g., FinOps, policy as code)
• Support lifecycle management, performance monitoring, and vendor coordination of key EAC platforms
• Assist with audit-related activities including NIST, GS007, and control self-assessments

Cost Management & Optimisation

• Analyse cloud usage and costs, recommending cost-saving strategies
• Partner with finance and procurement for budgeting, forecasting, and contract reviews
• Ensure proactive engagement on contract renewals with Vendor Success and Procurement teams
• Report on staff utilisation, contractor billing, and cost centre performance

Reporting & Analytics

• Consolidate reporting and trend analysis across risk, ITSM, and security
• Develop and maintain dashboards using tools like Power BI or cloud-native platforms
• Integrate third-party partner dashboards where necessary

Process Improvement & Support

• Identify opportunities to streamline governance processes and enhance automation
• Assist in the development and rollout of governance tooling and dashboards

About You

We’Re Looking For Someone Who:

• Is passionate about superannuation and its impact on member outcomes
• Has experience in application governance, vendor management, and operational reporting
• Brings financial acumen and FinOps technical expertise
• Communicates effectively with strong visual presentation and summarisation skills
• Is results-focused and outcome-driven

We believe that the best way to achieve great things is when we come together and collaborate. Therefore, we ask you to be able to commit to 60% of your time in office. 

UniSuper’s high performance culture is supported by a range of benefits that demonstrates our commitment to ensuring our employees achieve their full potential, thrive, and grow their career with us. These include:

• A personal development budget of $1500 to support employees in their professional growth. 
• Exceptional parental leave to support employees in balancing their work and family responsibilities.
• Mental physical and financial well-being initiatives

At UniSuper, we value and celebrate diversity and inclusion in our workplace, where everybody can thrive. We believe that having a variety of perspectives, backgrounds, interests, abilities, and skills is crucial for delivering great retirement outcomes for our members. We invite you to apply for the roles that suit your career aspirations, even if you don’t meet all the requirements listed.