Product operation specialist

General Information

Name UX Writer Location 70 St Mary Axe, London Business unit BG-Accommodation Working time Full-Time Type Product Operation(Business)

Description & Requirements

About Us Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

IntroductionWe’re seeking a UX Writer to join our team in Trip.com’s Hotel Business Unit. You’ll play a crucial role in enhancing the user experience by creating compelling and user-friendly copy for new features. Your ability to effectively write from a user-focused perspective will be essential to this role. This is a hybrid position located in London or Berlin, or Shanghai.
In this Role, you’ll get to

• Write clear, concise, and engaging UX copy for new features, ensuring it aligns with the brand voice and tone
• Revise and improve existing copy on the platform to enhance user experience and overall product quality
• Collaborate closely with product managers, business development teams, and developers to ensure requirements are met
• Demonstrate a strong product design sense, identifying design flaws and suggesting creative solutions through copy

What you'll Need to Succeed

• Native English speaker with working proficiency in Mandarin Chinese
• Experience in UX writing and a portfolio of past work are a plus
• Based in London, Berlin, or Shanghai, or willing to relocate. We offer relocation options for successful candidates.
• Excellent writing skills with the ability to follow tone of voice guidelines and translate user insights into intuitive experiences
• Strong knowledge of UX writing best practices

Why Trip.com Group We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made. What’s more?

• Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Click the link to learn more about What makes Trip.com Group a leading global travel service provider?

Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!

Find out more job opportunities at https://careers.trip.com


Have a good trip, and see you soon!