Chubb Life Global Office: Senior Digital Product Manager

Position Objective

• To be responsible for the entire lifecycle of a digital product/feature, from concept to launch and ongoing optimization
• To create and/or lead cross functional squads cross geography comprising of teams of internal/external/business/technology resources to deliver specified outcomes to time, cost and quality targets inclusive of scrumming the squad
• These projects may be standalone within a portfolio or may comprise a substantial workstream within a larger program
• To drive change across the markets to adopt new solutions
• To drive product development and manage product backlog alongside market and platform POs

Roles And Responsibilities

• Ensure user stories, UAT criteria, definition of ready, definition of done and acceptance criteria are clearly documented, and that delivery teams deliver to these documented expectations
• Drive decision-making and remove impediments to squad’s progress by influencing key stakeholders, and escalating issues appropriately
• Oversee all stages of product feature delivery managing the product roadmap to ensure alignment with business objectives and a seamless user experience, inclusive of scrumming the squad
• Develop and actively manage project plans in line with project management standards to ensure projects are delivered on time and within budget
• Manage delivery against project plan, monitoring progress and taking action to ensure project remains on track and within budget
• Manage financials including business case initiatives and ensure that all associated costs, and plans are incorporated
• Collaborate with business partners and stakeholders to understand and anticipate their needs and be able translate them into product and business requirements
• Be able and ready to develop, prioritize and maintain the product roadmap and squad backlog to drive speed-to-market and business impact, working alongside market POS
• Integrate activities, identifying and managing interdependencies (within and outside the project) so as to ensure coordinated delivery
• Manage relationships with a range of internal and external suppliers and stakeholders, business requirements, agreeing terms and ensuring delivery
• Act as a liaison between different departments (marketing, sales, design, engineering) to ensure alignment and smooth execution
• Plan and manage internal and external project resources (financial, human, technological etc.) to ensure delivery of project outputs to time, cost and quality criteria
• Agree and implement project reporting and control processes in line with project management standards
• Provide communication on project status, risk and quality analysis on a regular basis. Address risks, escalate on time to deliver projects properly.
• Continually seek out relevant industry product digital and technical knowledge and improve on professional skills by completing necessary development activities

Requirements:

• With at least 8 years’ experience in managing projects; a plus experience in Claims and Underwriting in Life insurance are advantageous
• Digital product management experience and certification preferred e.g. scrum PO, displaying strong digital and agile delivery capabilities
• Oversee the product development process, including defining requirements, creating user stories, refining the backlog, scrumming the squad and driving with design and engineering teams
• Ability to conduct business analysis and create requirements where needed, identify business/product requirements gaps and coach the team to fulfil gaps
• Act as agile coach for the squad where required uplifting team competency
• Able to work under pressure and tight project schedule, and work flexibly under dynamic environment and geography
• Strong business acumen, self-motivated, result-oriented, strong communication skills
• Rigorous, autonomous, organized, committed, transparent
• Excellent communication and interpersonal skills to lead teams and influence stakeholders
• Understanding of common technology integration patterns, web development, UI/UX principles, and emerging digital trends
• Strong ability to conduct market and customer research