Merchandising Coordinator - EU (Drinkware)

Merchandising Coordinator

Department: Merchandising

Reporting to: Merchandising Manager or Senior Merchandising Manager

______________________________________________________________________________

Purpose Of Position

The Merchandising Coordinator supports the Merchandising team in driving sales, optimizing product assortments, and enhancing the overall online shopping experience across global markets. This role is critical in executing day-to-day merchandising needs, ensuring product accuracy, and supporting category strategies. The ideal candidate is detail-oriented, highly organized, collaborative, and eager to grow within a fast-paced e-commerce environment.

Primary Duties & Responsibilities

Merchandising & Site Execution

• Support and execute merchandising strategy across assigned categories and markets (NA, EU, and others as applicable).
• Assist in curated product lists, seasonal themes, and collections in partnership with site merchandising.
• QA all new product introductions to ensure SKUs are merchandised on the correct pages with accurate imagery, copy, and pricing.
• Ensure proper product categorization, attribution, and site optimization to drive conversion and SEO alignment.
• Review category and landing pages to confirm accurate representation of products (pricing, photography, product details, eco substantiation).

Product Lifecycle

• Submit batch tickets to initiate new product introductions (NPI), partnering with the 3PF team to ensure product attribute enrichment and provide features and benefits for copy.
• Partner with Product Data Management team and Merchandising Managers to support timely product launches through trackers and weekly meetings.
• Manage product database and associated attributes, ensuring accurate data and tracking of eco-compliant products.
• Adhere to Product Development and Quarterly Marketing Planning calendars and support deadlines a with internal and external partners to meet key deliverables for new product introductions each quarter.

Analysis & Insights

• Conduct competitive and gap analysis to identify assortment opportunities.
• Generate product performance reports to track KPIs and identify optimization opportunities in collaboration with Merchandising Managers.

Cross-Functional Collaboration

• Submit and track PIM/Jira tickets to resolve product data issues quickly and accurately.
• Communicate product assortments and updates to cross-functional partners via visual merchandising boards and other tools.

Industry & Trend Awareness

• Stay current on industry and consumer trends through competitor shopping, social media, search interest, and trade shows.

Requirements & Qualifications

• Bachelor’s degree or equivalent experience.
• 2–4 years of experience in eCommerce and/or Merchandising.
• Strong organizational, written, and verbal communication skills.
• Analytical mindset with ability to interpret data and translate into recommendations.
• Self-starter who thrives in a fast-paced, entrepreneurial environment.
• Proactive, detail-oriented, and able to balance multiple priorities.
• Proficiency in Microsoft Excel, Word, PowerPoint; familiarity with PIM systems and Jira preferred.
• Fluent in English.
• Proficiency in at least one European language is preferred for roles supporting European market.
• Genuine interest in retail, eCommerce, and/or promotional products industry.

Key Success Factors

• Accuracy and timeliness in product setup and site execution.
• Strong cross-functional collaboration and communication.
• Demonstrated ability to turn insights into actionable recommendations.

About Pens.Com

Pens.com’s personalized promotional products are created for and inspired by small businesses. With 56 years of experience and serving 22 countries worldwide, Pens.com offers MORE value, savings and time to customers through expert guidance on a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Pens.com operates via a network of more than 10 facilities across North America, Europe, Africa, and Asia.​ 

To learn more, visit: www.PENS.com  

Pens.com is a National Pen and Cimpress brand (Nasdaq: CMPR).​ 

#Li-Nn1