Small Business Direct Commercialization – Payments – Vice President.

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
 

As a Commercialization  Vice President  in SMB Commercialization and Product Delivery team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. You will be actively engaged in leading and supporting go-to-market commercialization plans for US Small Business product launches, major enhancements to existing products and commercial success of all products. These products are targeted towards the needs of Small Businesses for card present (Terminal, Card Reader) and card not present (Online, Phone) payment acceptance developed by Chase or delivered through partner channels.  This role requires partnering across multiple departments to ensure proper readiness prior to the delivery of new product solutions. This includes coordinating with Product, Marketing, Analytics, Operations, Sales, Relationship Managers and branch partners. 

 Job responsibilities 

• Drive commercial success of Chase and partner products in partnership with Sales, RMs, Marketing, Product, Servicing and Partner teams
• Develop and execute go-to-market commercialization plans for strategic product initiatives
• Collaborate across all departments, conducting an impact assessment and ensuring stakeholders are ready for planned implementation dates
• Partner with marketing teams on value proposition, client deliverables and communications. 
• Partner with operations teams to ensure internal readiness and support 
• Partner with business and retail banking teams to provide the latest launch updates
• Partner with field strategy and enablement to ensure a thoughtful plan on sales readiness 
• Define and track product performance metrics for pilots, and partner with analytics teams to automate and enhance reporting
• Develop and/or maintain product collateral (e.g., product constructs, sales-facing materials, etc.). Gather, analyze and iterate on field and partner feedback on products and supporting material
• Manage the Commercialization SharePoint site to ensure training and support materials are up to date in alignment with controls and audit procedures
• Maintain US SMB Direct sell box, identify gaps and size opportunities while partnering with product to close gaps. Act as the subject matter expert to support business process questions, sales presentation and messaging deliverables, and training content planning and delivery 

Required qualifications, capabilities, and skills

• 5+ years of relevant work experience with background in sales, relationship/account management, product management, product marketing, strategy and planning, or project management. 
• Bachelor's degree or additional years of relevant work experience required
• Knowledge and experience supporting sales, relationship management, marketing and operational teams 
• Proficiency in Microsoft Excel, SharePoint and PowerPoint
• Ability to manage multiple competing priorities with different scope, and adaptable to change
• Strategic and thoughtful communicator with strong written and verbal communication skills and high attention to detail
• Ability to partner and build relationships with internal colleagues and drive cross-collaboration 
• Strong analytical skills with the ability to interpret data and make informed decisions.
• Proven ability to  work effectively with cross-functional teams.
• Familiar with training collateral creation and curating content

Preferred qualifications, capabilities, and skills

• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Demonstrated prior experience working in a highly matrixed, complex organization
• Experience with reporting and gaining insights leveraging excel pivot tables, tableau, and other data sources
• Familiarity with small business payments and related technologies.
• Payments industry or Fintech experience preferred.

  JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans