Index and Pricing Direct Client Service Analyst

J.P. Morgan’s Global Index Research Group is a market-leading provider of fixed income indices, with a dominant presence in both Emerging and Developed Markets, supporting over $800 billion in assets.

Job Summary

As an Index Research Analyst within the Global Index Research Group, you serve as a central point for client engagement and operational excellence in the Corporate and Investment Bank. You will address client queries, support product innovation, and drive process improvements by collaborating with diverse internal teams. Your role is pivotal in ensuring high-quality index delivery and maintaining J.P. Morgan’s leadership in the fixed income index space.

Job Responsibilities

• Act as the first point of contact for clients of Index Research and Pricing Direct businesses.
• Respond to client queries regarding calculation methodologies, content delivery, and new product enquiries.
• Review and refine existing processes to enhance operational efficiency.
• Strategically partner with internal teams and external vendors to implement effective solutions.
• Build and maintain strong relationships with Research, Technology, Reference Data, Data Science, and QR teams.
• Exhibit sound relationship management and clear communication with stakeholders.
• Demonstrate analytical problem-solving, teamwork, and effective time management in daily operations.

Required Qualifications, Skills and Capabilities 

• Bachelor’s degree or equivalent in Quantitative Finance or Management in Information Systems, with at least 2 years of relevant experience in financial services.
• Proven client service experience and ability to comprehend complex client queries.
• Strong quantitative and analytical skills, including detailed specification and requirement gathering.
• Excellent written and verbal communication skills, with the ability to work independently and under pressure.

Preferred Qualifications, Skills and Capabilities

• Experience managing complex projects, including system migration and integration.
• Advanced technical proficiency in Excel and PowerPoint.
• Ability to collaborate and communicate effectively with senior stakeholders and business heads.
• Comfortable working late EMEA hours (2:30pm/4pm) and facing off to senior management.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.