Head of Property Maintenance

This is a remote position.

Highlights:

• Mon-Fri, 9AM - 5PM Glenmont, NY time

Key Responsibilities

• Work Order Management: Review and prioritize incoming maintenance requests, ensuring accurate and timely closure of work orders.
• Vendor Coordination: Schedule and manage vendors to complete maintenance tasks in a timely and cost-effective manner.
• Material Ordering: Order necessary materials and equipment for maintenance jobs and ensure they are delivered on time.
• Tenant Communication: Coordinate with tenants to schedule work, ensure satisfaction, and follow up for feedback and reviews after maintenance tasks are completed.
• Documentation and Compliance: Ensure contractors are properly closing work orders and including all necessary documentation such as photos, videos, notes, and invoices.
• Monitoring KPIs: Track and monitor key performance indicators (KPIs) related to the speed and quality of work order resolution, making adjustments as needed to meet company goals.
• Feedback and Coaching: Provide constructive feedback to contractors to improve performance and adherence to procedures.
• Crisis Management: Effectively handle communication with tenants who may be in distress, offering solutions while maintaining professionalism.
• System Improvement: Evaluate and improve existing processes and systems for managing maintenance requests, ensuring maximum efficiency and customer satisfaction.

• Minimum 3+ years of direct experience in property management, facilities coordination, or a maintenance scheduling/dispatch role.
• Proven experience managing high-volume work orders (e.g., 50+ active work orders weekly).
• Demonstrated experience in sourcing, onboarding, scheduling, and managing external contractors/vendors.
• Prior experience managing and resolving sensitive tenant or customer issues, including crisis/distress communication.
• Proficiency in using CRM systems or databases for tracking tenant interactions and vendor performance history.
• Ability to negotiate favorable terms and rates with vendors and efficiently manage material ordering budgets
• Excellent organizational skills with the ability to prioritize urgent requests and manage multiple simultaneous tasks under strict deadlines

• With HMO Coverage for eligible locations
• Permanent work from home
• Immediate hiring
• Steady freelance job