LOP (Letter of Protection) Administrator

BruntWork.com

Hybrid

Remote

Full Time

This is a remote position.

Job Highlights
Contract: Independent Contractor
Schedule: Monday to Friday 8:30am to 5:30pm CST

Client Timezone: US Central Time (Houston, Texas)

Client Overview

Join a forward-thinking mental health clinic that’s revolutionizing patient care in the legal sector. This innovative practice specializes in providing crucial mental health services to clients involved in complex legal cases, particularly those stemming from personal injury situations. As a key player in the intersection of mental health and law, the clinic collaborates closely with prominent law firms and medical facilities, handling high-stakes cases that often involve severe accidents and trauma. Their unique approach not only aids in clients’ recovery but also plays a vital role in the legal process, making every day on the job both challenging and deeply rewarding.

Job Summary
The LOP (Letter of Protection) Administrator is responsible for coordinating communication between the practice and law firms to secure timely approval for clients referred for services under an LOP agreement. This role ensures that all referrals, documentation, and approvals are handled accurately, efficiently, and in compliance with internal standards and legal requirements. The Administrator serves as a key point of contact for law firms, ensuring cases move forward smoothly and without delays.

Key Responsibilities

Review and respond promptly to incoming emails and faxes regarding new referrals and LOPs received from law firms.
Enter new referrals into MyCase as leads, ensuring accuracy and completeness of client information.
Upload case-related documents into MyCase for proper record keeping and case tracking.
Prepare, send, and manage LOP approval requests via email and fax to law firms.
Track all pending requests, maintaining up-to-date records of correspondence and status updates.
Follow up consistently with law firms by phone and email to obtain approvals in a timely manner.
Maintain clear communication with internal teams to provide updates on the status of referrals and approvals.
Ensure compliance with confidentiality and legal standards when handling sensitive client information.
Support the team with additional administrative tasks and special projects as assigned.

Requirements

To excel in this role, an LOP Administrator should demonstrate:

Attention to Detail (High C): Accuracy in data entry, document management, and case tracking to avoid errors that could delay client services.
Persistence & Follow-Through (High D/C): Consistent effort in monitoring pending approvals and escalating issues when necessary.
Professional Communication (High I/C): Strong ability to convey information clearly and respectfully to law firms, attorneys, and internal teams.
Organizational Strength (High C): Skilled at prioritizing tasks, managing multiple referrals simultaneously, and maintaining structured systems.
Reliability & Integrity (High S/C): Dependable in meeting deadlines and protecting sensitive case information.
Problem-Solving Ability (High D): Resourceful in overcoming delays, finding efficient solutions, and ensuring client cases progress smoothly.
Calm Under Pressure (High S): Steady and composed when dealing with urgent requests, high caseloads, or challenging communications.
Billing experience, specifically on MyCase.

Benefits

Independent Contractor Perks

HMO Coverage for eligible locations
Permanent work from home
Immediate hiring

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

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