Senior Vice President, Managed Services (EMEA)

Job Description:

We are AML RightSource, the leading technology-enabled managed services firm focused on fighting financial crime for our clients and the world. Headquartered in Cleveland, Ohio, and operating across the globe, we are a trusted partner to our financial institution, FinTech, money service business, and corporate clients. Using a blend of highly trained anti-financial crime professionals, cutting-edge technology tools, and industry-leading consultants, we help clients with their AML/BSA, transaction monitoring, client onboarding (KYC), enhanced due diligence (EDD), fraud monitoring and reporting, name list screening, sanctions, adverse media and third-party risk management needs. We support clients in meeting day-to-day compliance tasks, urgent projects, and strategic changes. Globally, our staff of more than 7,000 highly trained analysts and subject matter experts is the industry's largest group of full-time compliance professionals. Together with our clients, we are Reimagining Compliance.

About The Position

As the Senior Vice President, Managed Services, you will provide strategic direction and leadership for critical aspects of the Managed Services division including maintaining client relationships, monitoring productivity and performance, general program operations, and overseeing internal Managed Services teams. This role will provide leadership within the Managed Services team to ensure day-to-day operations are conducted in compliance with regulatory/legal requirements and company policies and procedures. This successful person be able to effectively manage people and be able to collaborate with partners across the company to influence strategic decisions.

Primary Responsibilities

Executive Leadership

• Effectively communicate and collaborate with different stakeholder groups such as senior and executive leadership.
• Participate in developing and executing the strategic vision for the Managed Services unit.
• Collaborate with internal partners to challenge the norms and improve/grow the business.
• Ensure day-to-day operations are conducted in compliance with regulatory, legal and company policy and requirements.
• Actively engage in marketing activities as a subject matter expert, including webinars, conferences, podcasts, etc.

Go To Market

• Participate in the development and execution of the Company's go-to-market (GTM) strategy, ensuring alignment with overall company growth objectives. Collaborate with Sales, Solutions, Marketing, and Accounts teams to drive the Company's go-to-market (GTM) strategy through compelling messaging, competitive positioning, and sales enablement materials

Financial Performance

• Ensure efficient workforce utilization by implementing appropriate leverage models in partnership with appropriate stakeholders (i.e., Finance, CDO) that optimize cost-effective service delivery, managing billable and non-billable hours, and overseeing responsible cost expenditures.
• Continuously assess customer profitability, identifying opportunities to adjust service models for improved financial outcomes.
• Develop and implement appropriate leverage models in partnership with appropriate stakeholders (i.e., Finance, CDO) to ensure cost-effective service delivery across different customer segments, while maintaining high-quality service outcomes.

Client Engagements

• Ensure client engagements meet the agreed upon deliverables while adhering to contractual SLEs/SLAs and helping to ensure overall operational soundness on engagements.
• Provide guidance to client engagement leadership via regularly scheduled meetings to discuss the quality and production of the work product
• Track and review key client engagement KPIs and KRIs to ensure quality service delivery and identify red flags in advance.
• Drive solution delivery to ensure that solutions are aligned with business objectives, regulatory expectations and industry practices.
• Collaborate and work with team responsible for data analysis and manage and continuously enhance reporting to measure quality and productivity against goals.
• Collaborate and work with team responsible for participating in the design and development of data analysis and quality control procedures.
• Routinely examine processes to identify opportunities for continued process optimization and enhancement to client programs. • Identify and resolve risks and issues, escalating as appropriate to keep management informed of identified risks.
• Interact regularly with clients to strengthen the relationship, report results, and identify new opportunities for providing value added services.

People Management

Effective Communication:

• Maintain clear and open lines of communication with all team members.
• Ensure that everyone is aware of their roles, responsibilities, and expectations, and that they feel comfortable voicing their ideas and concerns.

• Employee Engagement:

• Foster a positive and inclusive work culture that motivates team members and promotes high levels of employee engagement. Review employee engagement scores regularly and work with team to ensure employee engagement is top of mind.

Performance Management & Development:

• Set clear objectives (this may include production and quality goals), measure progress against these goals, and provide constructive feedback and coaching on a regular basis.
• Adhere to formal performance review timelines, as established by the company

Continuous Improvement:

• Continually assess and improve team processes and strategies to increase efficiency, productivity, and overall team performance.
• Talent Retention: Implement strategies to attract and retain top talent. Understand what motivates your team and create a rewarding work environment.

Succession Planning:

• Identify and develop future leaders within your team.
• Provide opportunities for high-potential individuals to develop the skills they need to advance.

• Team Collaboration:

• Promote a collaborative team culture where everyone feels valued and included, and where diverse perspectives are encouraged and respected.

Required Qualifications

• Bachelor's degree level of education or higher in accounting, finance, business or related field.
• Twelve or more years of relevant professional experience or a combination of experience including consulting, operations management and banking with large complex companies.
• Very strong subject matter expertise in Bank Secrecy Act (BSA) / or Anti-Money Laundering (AML).
• Proven managerial and leadership experience.
• Very strong entrepreneurial spirit - highly collaborative, able to express ideas readily, manage change fluidly, able to influence and identify opportunities. Outstanding written and verbal communication and presentation skills.
• Strong organizational skills; ability to prioritize and work in a fast-paced environment. • Ability to influence others and initiate complex, strategic change.
• Ability to respond quickly to a changing environment.
• Ability to identify areas for continuous improvement and make recommendations and/or implement.
• Independent decision making and ability to clearly articulate decisions to a broad audience.
• Highly motivated with a positive outlook and the ability to demonstrate a professional demeanour at all times.
• Strong management skills and demonstrated ability to develop employees

Preferred Qualifications

• 15 – 17 years of related AML/ FinCrime experience and 12 – 15 years of managerial or people leadership experience.
• Master’s Degree in business administration or related field.

• Professional Certification

• Demonstrated ability to develop strong client relationships with a focus on business development.
• Demonstrated experience and in depth knowledge of financial crime and/or compliance risk management and ability to advise clients on best practices to help them meet regulatory requirements and expectations
• Experience leading and scaling large global teams and delivering successful results and outcomes
• Fluency in multiple languages
• Experience working and/or consulting across multiple industries (i.e. banking, fintech, broker dealer, insurance etc.)

Additional Considerations

• Flexibility to travel up to 50%
• Fluency in multiple languages
• Experience working and/or consulting across multiple industries (i.e., banking, fintech, broker dealer, insurance)

AML RightSource is committed to fostering a diverse work environment and is proud to be an equal opportunity employer. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  

All the information concerning breaches of law during the recruitment process should be reported at pl.whistleblowing@amlrightsource.com. Upon request, you will be provided with Internal procedure for reporting and following up on breaches of law, adopted by the Company based on the Whistleblower Protection Act.

Recruitment Scam Alerts

We’re aware of an increase in recruitment scams where individuals falsely claim to represent AML RightSource. These scammers may ask for money or personal information by offering fake job opportunities through e-mail, text message or social media. Please verify the source of any job-related communications carefully. All official AML RightSource communications are conducted through "@amlrightsource.com" email addresses. If you encounter suspicious messages, do not respond.