Nurse Patient Support Specialist (RN)

BruntWork.com

Hybrid

Remote

Full Time

This is a remote position.

Job Highlights

Contract: Independent Contractor
Schedule: Monday to Friday, 9:00am-6:00pm, UK business hours, 5 days over 7 (incl. some weekends), 40 hours per week
We are seeking a patient-focused Nurse to join our multidisciplinary team working with our Glasgow dispensing hub. You’ll play a key role in supporting patients with their treatment journeys, primarily via phone, ensuring they feel informed, reassured, and cared for at every stage.
What you’ll do

Handle inbound/outbound calls to support patients with medication orders and treatment queries.
Provide clear, non-clinical guidance on timelines, prescriptions, and order processes.
Escalate cases requiring clinical input to the pharmacist or prescriber team.
Keep accurate patient records, maintaining confidentiality and GDPR compliance.
Collaborate with pharmacy, clinical, and operations teams to deliver excellent patient care.

Also for Bruntworks to use

Address patient concerns about their weight care journey during the switch
Support patients with questions about the medication transition process

Scope:

Full-time position (40 hours per week)
Phone-based patient support role
Urgent start date required by September 1st
Potential for high volume
Supporting patients through medication price-driven transitions
Part of free patient support service offering

Requirements

Qualified nurse.

Strong communication skills – professional, empathetic, and confident on the phone.

Good listening and problem-solving abilities with a patient-first approach.

Reliable, well-organised, and detail-oriented with accurate record-keeping.

Comfortable with digital systems, multitasking across platforms, and high-volume calls.

A team player passionate about delivering great patient experiences.

Benefits

Independent Contractor Perks:

Permanent work from home
Immediate hiring
Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

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