Quality Control Manager (BPO/KPO)
Virtusa.com
Office
1
Full Time
Quality Control Manager (BPO/KPO) - (CREQ232359)
Description
- Own the QA governance framework, drive strategic improvements, and ensure QA operations align with business goals of quality, risk reduction, and efficiency
- Define and implement the QA framework across Order Management Product Fulfilment processes
- Own SLA/KPI delivery (Accuracy %, FPY, Error Leakage, RCA Closure)
- Establish governance cadence with client stakeholders (Adhoc, daily, weekly and Monthly reviews along with RCA)
- Proficiency in QA methodologies such as 7 QC tools, SWOT analysis, continuous improvement framework, error rubrics, and sampling strategies
- Drive automation initiatives in QA workflows using tools
- Lead root cause analysis of systemic errors and oversee Preventive and corrective action plans
- Manage resource planning, performance reviews, and career development for QA team
- Benchmark industry best practices and embed continuous improvement
- Present QA performance and improvement roadmap to senior stakeholders
- Bachelor’s / Master’s degree in business, Operations, or Technology
- 8 - 12 years of experience in Quality Management (BPO/KPO/Order Management), 2- 4 years as quality manager
- Strong expertise in governance, SLA management, and RCA frameworks
- Excellent leadership, Mentoring, stakeholder management, and presentation skills
- Ability to drive cross-functional collaboration and process transformation
- Exposure to automation, data analytics, and compliance management tools
- Proficiency in six sigma green belt methodologies
Primary Location
: LK-1-ColomboSchedule
: Full TimeEmployee Status
: Individual ContributorJob Type
: ExperiencedTravel
: NoJob Posting
: 30/09/2025, 11:03:41 AMQuality Control Manager (BPO/KPO)
Office
1
Full Time
September 30, 2025