Delivery Lead

The Delivery Lead is responsible for overseeing end-to-end delivery of complex projects and programmes, working closely with supply chain partners to ensure alignment with business strategies and outcomes. They will lead cross-functional teams to deliver agreed benefits on time, within budget, and to the required quality standards. The role requires strong experience managing multi-million-pound projects, applying both Agile and Waterfall methodologies, and driving integration-focused initiatives. 

• Leadership & Supplier Coordination: Oversee IT delivery through supply chain partners; agree project delivery plans; ensure smooth transition into business-as-usual, maintain a safe and supportive working environment.
• Stakeholder Engagement: Work with sponsors and stakeholders to define business needs, lead project scope, and deliver benefits/outcomes.
• Governance & Portfolio Planning: Support business case creation, align projects to strategic priorities, manage portfolio dependencies, risks, and blockers.
• Regulatory & Compliance: Ensure projects meet governance and regulatory requirements, engaging with airline customers where required.
• Commercial Management: Procure and contract suppliers appropriately, ensuring compliance with procurement standards and cost controls.
• Project Reporting: Provide accurate, timely progress, risk, issue, and financial reporting to governance forums.

Essential

• Proven experience leading delivery of multiple multi-million-pound projects using Agile and Waterfall.
• Track record of delivering in highly complex, fast-paced environments.
• Experience working in an outsourced model (client or supplier side).
• Accountability for full project delivery lifecycle, including financial management and commercial negotiation.
• Strong communication and influencing skills, able to manage competing stakeholder expectations.
• Sound judgement: able to make decisions in ambiguous or difficult situations.
• High motivation: self-starter who motivates colleagues and partners towards programme goals.
• Strong accountability: takes ownership of outcomes and leads by example.
• Learning agility adapts quickly, works effectively in ambiguous situations, and drives change.
• Resilience: comfortable handling conflicting challenges and constructively challenging norms

Desirable

• Experience with project management processes (risk, change, quality, test management).
• Successful engagement with senior and challenging stakeholders.
• Background in aviation, logistics, or regulated environments.
• Exposure to big data, cloud, and automation projects.
• Experience working in a matrix environment.

There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow. 

Our Rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions. 

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow.  Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow. 

Sustainable Travel to work

Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.
 
Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.