Account Manager

At Cloud Bridge, we are one of the fastest-growing and most dynamic AWS partners, transforming how businesses leverage AWS cloud services. We specialise in cloud consultancy, managed services, cloud governance, FinOps, and AI/ML to help organisations unlock the full potential of AWS.

Recognised as AWS's Rising Star Partner of the Year for 2023 in EMEA and 2022 in the UK&I, we’re expanding globally with new offices in Australia, South Africa, Singapore and Dubai, a strong presence in the Philippines, and our HQ in the UK.

We’ve managed hundreds of cloud migrations, architectural projects, cost optimisations, and support services for a diverse range of customers, from start-ups to public sector organisations.

As an AWS Premier Partner, we enhance IT experiences for clients across various sectors. If you're ready to make a difference and join an exciting journey with Cloud Bridge and AWS, we want to hear from you.

We are seeking a dynamic Account Manager who will be responsible for building and managing your own client portfolio, leveraging marketing, business development, and alliance strategies to identify and secure new opportunities. From initial engagement to long-term management, you will play a crucial role in guiding clients through their AWS journey, helping them innovate, optimise, and scale with confidence.

This role is more than just closing deals—you will build lasting relationships, drive tangible value, and unlock new growth opportunities for clients. Collaborating closely with internal teams, you will ensure a seamless customer experience and maximise delivery performance.

Key Responsibilities

• Develop and execute outreach strategies to build and cultivate a strong SMB client base, identifying and engaging key decision-makers to drive business growth.
• Establish and maintain strong relationships with key client stakeholders, positioning Cloud Bridge and AWS as trusted partners in their cloud journey
• Qualify client needs, working backwards from pain points to design tailored strategies that leverage Cloud Bridge’s offerings and AWS solutions for long-term value and scalability.
• Conduct discovery calls to understand client needs and proactively identify opportunities for expansion, upselling, and revenue growth by aligning AWS services with client business objectives.
• Manage the full sales and account lifecycle, from presales, scoping, to presentation, contract negotiation, and deal closure.
• Collaborate closely with customer stakeholders, internal teams, and vendor partners to drive seamless execution and delivery of solutions.
• Communicate complex AWS concepts in a clear and compelling manner to help clients make informed decisions.
• Monitor client satisfaction and proactively address any concerns or roadblocks to maintain strong relationships and long-term retention.
• This is a hands-on role, requiring leadership by example and active contribution to ongoing business and solution development.
• Work remotely but be able to be in Sydney about 2/3 days a week to collaborate with AWS, your team and customers.

Essential Skills

• 2+ years of sales experience, preferably in cloud or IT services.
• Proven experience in business development, account management and channel partnerships.
• Knowledge of AWS products and SMB market dynamics.
• Self-motivated, target-driven, and comfortable in a fast-paced environment.
• Excellent communication, presentation and relationship-building skill
• Ability to work collaboratively and cross-functionally.

Benefits Overview

• Base salary plus commission package
• 25 Days paid time-off plus birthday leave
• Fully-funded certifications
• Company sabbatical scheme
• Opportunities for career advancement
• Annual wellness allowance & support
• Company Events