Service Administrator

Why Badger Meter?

Badger Meter is a leading global water technology company, with a mission to preserve and protect the world’s most precious resource.  For more than 100 years, cities and businesses have utilized our innovative and trusted solutions to enhance operational efficiency and conserve water while making it more affordable, clean and resilient.  Just like every drop counts, at Badger Meter every employee counts because our contributions have a lasting impact on the world!

Here at Badger Meter, we believe that our approach to diversity, equity, and inclusion is the very foundation of our success. Our commitment is reflected in our core values, where we strive to create an environment that celebrates differences, encourages innovation, and ensures that every voice is celebrated and appreciated.  

We understand that a diverse team brings a variety of perspectives and ideas, which ultimately fosters creativity and excellence. Badger Meter provides opportunities for career growth and development for every employee by creating a supportive and inclusive workplace where they can make meaningful contributions while preserving the world’s most precious resource.

What You Will Contribute:

As a Service Administrator you will serve as a key point of contact for customers, ensuring seamless coordination of service-related activities from initial inquiry through resolution. In this customer-centric role, you will consistently deliver outstanding service, foster positive relationships, and support the broader sales team by identifying and maximizing opportunities to enhance customer satisfaction and drive business growth.

Responsibilities

• Support general service enquiries
• Service quote creation and follow up
• Return creation and follow up
• Progress and process all administration required for service-related enquiries including product returns, repair, warranty up to credit creation.
• Record and gas sensor exchange programs for key accounts.
• Log and record sensor serial numbers where required
• Build and maintain new and existing customer relationships.
• Liaise with all departments to ensure customer requirements are met
• Participate and contribute to relevant company and departmental meetings.
• Proactive customer contact to increase service-related sales
• Record and report key performance indicator
• Assist with monthly sales & service meetings. Documenting key order intake, general activity leads/ quotes /trials and forecasting.

Requirements

• Commitment to fully understand ERP system for service and return case administration.
• Ability to differentiate between customer types and specific requirements such as  End users, contractors, OEM, distributors, resellers.
• Excellent written and verbal communication skills.
• Exceptional interpersonal skills, including the ability to quickly build rapport with both customers, colleagues and suppliers.
• Competency in Microsoft applications, and experience in customer management systems.

Competencies

• Collaboration: Work collaboratively with others across the organization to achieve shared objectives.
• Communication: Convey information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listen actively to others.
• Initiating Action: Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive.
• Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

Working Conditions

• Work is performed in an office environment and requires the ability to operate standard office equipment

Benefits

• Competitive salary range, based on experience and qualifications.
• 25 days of annual leave, plus 8 bank holidays.
• 12 weeks of fully paid sick leave.
• Auto-enrolment pension scheme with a salary sacrifice option.
• Company-wide bonus scheme.
• Private medical insurance, including dental and optical coverage.
• Group life insurance for added peace of mind.
• Access to an Employee Assistance Program, provided by Headspace.
• Hybrid working options, supporting flexibility and work-life balance.
• Participation in the Cycle to Work scheme.
• Annual health checks to support employee wellbeing.
• Company-sponsored social events are held annually.

Additional Information

• Type of Contract: Full-time (40 hours)
• Workplace type: On-site
• Location: Badger Meter UK Limited | Unit 1&2 Gatehead Business Park | Delph New Road | Delph | Saddleworth | England | OL3 5DE

At Badger Meter, we see diversity and inclusion in all its dimensions as a strength of our globally operating organisation. As an equal opportunity employer, we make our personnel decisions regardless of gender identity, ethnicity, religion and belief, age, sexual orientation, national origin or disability.

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