Business Operations Manager, NA Key Accounts
TikTok.com
Office
New York, New York, United States
Full Time
About the team:
The Business Operations team drives efficiency, alignment, and execution across the Global Business Solutions organization, supporting NA Key Accounts, Agency and Product & Client Solutions departments. We combine strategic thinking with operational rigor to help these teams scale effectively, make data-driven decisions, and deliver impact through insights and tools needed to achieve their business goals.
About the role:
As a Business Operations Manager, you will report to the Director of Business Operations and play a key role in project and program management, supporting the NA Key Accounts department in achieving its business goals. You will turn complex information into actionable plans, manage projects that exceed stakeholder expectations, and deliver best-in-class service to both internal and external clients. The ideal candidate has a strong understanding of digital media and advertising (prior experience a plus) and is passionate about cross-functional program and project management. You thrive in fast-paced, ambiguous environments, are intellectually curious and creative, and are motivated by solving problems, collaborating across teams, and driving measurable impact.
Responsibilities:
- Oversee the administrative and operational needs of the department
- Track program progress using metrics and analytics, ensuring clear visibility on milestones, dependencies, and outcomes
- Provide assistance to executives for organizing and executing key meetings and client engagements
- Plan and execute all-hands and weekly team meetings including agenda planning, logistics, presentation content support
- Provide logistics and procurement support for team functions, collaborative events across the sales organization
- Manage team budget and quarterly budget allocation planning including the tracking of ongoing expenses across the department
- Own and continuously improve the program execution framework, collaboration workflows, and tools. Constantly find ways to optimize the way we run programs in a data-driven manner.
The Business Operations team drives efficiency, alignment, and execution across the Global Business Solutions organization, supporting NA Key Accounts, Agency and Product & Client Solutions departments. We combine strategic thinking with operational rigor to help these teams scale effectively, make data-driven decisions, and deliver impact through insights and tools needed to achieve their business goals.
About the role:
As a Business Operations Manager, you will report to the Director of Business Operations and play a key role in project and program management, supporting the NA Key Accounts department in achieving its business goals. You will turn complex information into actionable plans, manage projects that exceed stakeholder expectations, and deliver best-in-class service to both internal and external clients. The ideal candidate has a strong understanding of digital media and advertising (prior experience a plus) and is passionate about cross-functional program and project management. You thrive in fast-paced, ambiguous environments, are intellectually curious and creative, and are motivated by solving problems, collaborating across teams, and driving measurable impact.
Responsibilities:
- Oversee the administrative and operational needs of the department
- Track program progress using metrics and analytics, ensuring clear visibility on milestones, dependencies, and outcomes
- Provide assistance to executives for organizing and executing key meetings and client engagements
- Plan and execute all-hands and weekly team meetings including agenda planning, logistics, presentation content support
- Provide logistics and procurement support for team functions, collaborative events across the sales organization
- Manage team budget and quarterly budget allocation planning including the tracking of ongoing expenses across the department
- Own and continuously improve the program execution framework, collaboration workflows, and tools. Constantly find ways to optimize the way we run programs in a data-driven manner.
Business Operations Manager, NA Key Accounts
Office
New York, New York, United States
Full Time
September 30, 2025