Senior Customer Account Manager - Booker & One Stop

Job Title: Senior National Account Manager - Booker & One Stop

Business Function: Customer Development

Location: Kingston upon Thames

As a pivotal role for the Unilever convenience business, the role of the Senior Account Manager for Booker & One Stop is to drive market-leading growth, delivering market share growth for Unilever and conversion with our portfolio of top-tier brands. This role encompasses day-to-day account management, strategic planning, bespoke activation, and long-term business partnership development.

JOB PURPOSE
The Senior Customer Account Manager is responsible for building strong working relationships with the customer buying team; developing and executing customer business plans at a category level which deliver USG, Market Share and Profitability. They are accountable for the day-to-day contact with the customer buyers, supply chain, shopper marketing, internal category & brand contacts.
Key focus areas for this role are:
• Love what you do: As a CAM you will be passionate about all aspects of leading your portfolio to competitive growth.
• Love your customer: You will lead the Customer/ Unilever relationship within your categories – driving growth via strategic alignment and negotiation.
• Do what you say: Drive the JBP, executing the agreed 20/21 plan setting up a strong ambition and agreement
• Own it: Leverage our brand assets and Business Unit structure to deliver new and exciting innovation and activation.
• Be Different: The need for extensive commercial rigor in the assessment and implementation of our Growth Strategy.

RESPONSIBILITIES
• Build strong and sustainable external relationships across a wide range of business from Wholesale, Retail and National Accounts.
• Negotiate effectively with your customer, e.g. to agree trade terms, trade funding, and counterparts according to the UL strategy on their categories.
• Manage the relationship aspects of key customer ‘events’, e.g. launching of new products, cost price changes, breaches of trade terms
• Develop and deliver the customer strategic business plan for relevant categories, and the joint customer business plan, working closely with Category Managers and Shopper Marketing across the various business categories.
• Provide regular performance data and updates to CSP and the BU.
• Develop and deliver an optimal integrated category promotional plan (including selling the plan with the customer)
• Manage promotional and non-promotional investments with the customer and ensures all agreements are properly documented and stored
• Work closely with commercial teams to ensure administrative aspects of promotions are completed
• Manage the launch of new products with customers, e.g. selling in the new product, designing a launch plan with promotions and shopper marketing activities.
• Ensure effective in-store activation of key events (e.g. promotions, range reviews), providing clear briefings to the Retail Operations Team
• Drive the agenda internally across all categories on the need for packs fit for purpose/channel and work with the relevant stakeholders to bring these packs to life.
• Manage the customer P&L for relevant categories and the overall level of customer investment
• Lead SNAM for Booker account across Foods, Homecare, Personal Care & Beauty Business Units, with responsibility & Line Management of One Stop National Account Executive and Commercial Executive, Booker & One Stop.
• Manage in-month performance vs forecast, working closely with CBMs and Customer Operations
• Manage accruals and pricing accurately and efficiently
• Ensure customer is compliant with agreed trade terms; where these are breached seek a resolution and monitor implementation
• P&L Management: Delivery of Turnover & Business Building Terms targets for specific category
• S&OP Forecasting
• Provision of clear up to date inputs into Business Processes (Promotional Evaluation, Customer
• Business Planning, sales updates, in store tracking, price claim management etc)
• Delivery of required admin for the customer – pricing, rebates, NLF, promo proposals, trade terms, contracts

ALL ABOUT YOU
• Customer management & selling essentials - previous experience of performing a CAM role
• Wholesale, Convenience & Retail Accounts Experience at Account Management level, ideally with Booker Retail.
• Prior commercial experience and exposure to P&L
• Proven history of working within a team environment
• Prior experience of leading and developing direct reports preferable however not essential
• Relevant Account Management/Field Sales experience
• Experience in Shopper Marketing or Category Management is preferable
• Experience across Foods, Health & Well-Being, or Household Cleaning preferable.

What We Offer

Not only do we offer a competitive salary and pension scheme, we also offer an annual bonus, subsidised gym membership, a discounted staff shop and shares. You’ll have the opportunity to work directly with our renowned and exciting brands in a flexible and hybrid working environment. 

Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We are a key advocate of wellbeing and offer a variety of support for our people including hubs, programmes and development opportunities. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all.  

Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. We are also more than happy to provide reasonable adjustments during our application and interview process to enable you to be present your best self. To find out more, including about our Employee Resource Groups, please click here Equity, Diversity & Inclusion at Unilever | Unilever. 

Recruitment Fraud

Cyber criminals advertise fake job adverts with prestigious employers as a way of stealing information or even defrauding individuals out of money. In the most sophisticated cases, they will set up fake websites, which have a similar address to companies like Unilever. They even conduct fake telephone interviews and then offer candidates a role with the proviso they pay a fee for background checks or to cover work visa costs.  These types of attacks are becoming more common as more people are looking for employment in the economic climate.  

How is Unilever tackling this?  

Many of Unilever’s recruitment sites publish a warning to candidates about recruitment fraud. The Cyber Security team also proactively scan for signs of people setting up fake Unilever sites and act to close them down.  

What can I do?  

If you become aware of potential recruitment fraud, spot fake Unilever recruitment adverts or fake LinkedIn profiles, report them via Una Live Chat.  

Unilever does not accept responsibility or liability for any candidates who are financially impacted by recruitment fraud. Your vigilance is key!