Patient Support Advisor, Southampton

Job Description

Benefits

Salary: £31,000 OTE

Location: Southampton

Pension Scheme

25 days annual leave

Staff Discounts

Generous Bonus Scheme

Flexible working hours, tell us what hours work for you (Minimum 15 hours)

Job Description

We currently have an exciting opportunity to join our rapidly expanding patient support team in our Call Centre in Southampton.

As a Patient Support Advisor you will be the first line of contact for our patients' optical and hearing enquiries. This will include not only dealing with inbound calls, but also across web chat and email.

This vacancy is a full-time, working on a 2 week rota. Two shift patterns - 8:00am - 16:30pm and 9:00am - 17:00.

Some of the functions of the Patient Support Advisor - Hearing include:

• Booking appointments for patients across our branch network and that of our sister organisation The Hearing Care Partnership
• Advising patients of products and services that may be of interest to them
• Dealing with queries and concerns in a professional and polite manner

Why Leightons Opticians & Hearing Care?

We value our family heritage and with 90 years of experience encourage everyone in the company to value and foster a close-knit attitude. There is a shared goal of achieving 100% customer satisfaction through an individual approach to every customer.

Requirements

To be suitable for this position, you must have an excellent telephone manner with an ability to converse and consult with a diverse range of audiences. Strong written communication is also important within this vacancy due to our use of web-chat with patients. Our ideal applicant will have experience within an office setting within a customer services function. To demonstrate an ability to work in a fast paced environment is a must, as this role involves a high volume of calls. While this role does have an element of hybrid working, an ability to regularly travel to the office is needed.

We are committed to promoting equal opportunities in employment and creating a workplace culture in which diversity and inclusion is valued and everyone is treated with dignity and respect. As part of our zero-tolerance approach to discrimination in any form, you and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).

Applicants who have been unsuccessful in the past 12 month should not reapply for the same job role