Customer Operations Analyst

About TI 
Texas Instruments Incorporated (TI) is a global semiconductor design and manufacturing company that develops analog ICs and embedded processors. By employing the world’s brightest minds, TI creates innovations that shape the future of technology. TI is helping about 100,000 customers transform the future, today. We’re committed to building a better future – from the responsible manufacturing of our semiconductors, to caring for our employees, to giving back inside our communities and developing great minds. Put your talent to work with us – change the world, love your job! 

What You Will Gain From this Role:

• Ability to work in direct collaboration with distribution partners, strategic customers and Field Sales teams to eliminate revenue disruption and drive supply chain improvements 
• A unique understanding of how TI transacts business with our Customers to allow orders and critical information to flow seamlessly
• Knowledge and exposure to various functions and business processes within TI including but not limited to Inventory and Product Operations, Logistics, Receivables & Credits, Pricing Execution, Customer Onboarding, etc. 

Business Summary:  Japan Customer Operations team is focused on eliminating barriers to achieving annual revenue plans by driving optimal backlog coverage and proactive order management.  The Customer Operations role is responsible for working with distributors, customers, Business Units, Pricing Execution, Logistic, Customer Onboarding and Field Sales teams in order to meet these objectives.

Primary Responsibilities:

Supply Chain Optimization & Customer Satisfaction: Identify weaknesses in customer supply chains and implement tailored solutions, while using market intelligence to enhance forecasting and anticipate disruptions for improved customer satisfaction.

Supply/Demand & Backlog Management: Analyze supply and demand, optimize internal processes and customer behavior, and monitor backlog vs. shipment variances to improve reporting and eliminate gaps in demand forecasting.

Business Relationship: Develop strong relationships with the supply chain community both internally and externally, gaining knowledge of customer procurement practices to eliminate the barriers. Strengthen relationships and go deeper with our customers, to achieve more revenue.

Process Efficiency & Continuous Improvement: Identify process inefficiencies within Customer Operations and implement improvements to enhance efficiency and streamline operations via the use of automation.

Logistics & Transportation Optimization: Improving inbound/outbound transportation flows, improve network efficiency between factories and distribution centers, and manage direct product deliveries to customers.

Minimum Requirements:

• Bachelor’s degree in Business Administration, Industrial Engineering, Supply Chain, Finance, Accounting, Data Analytics/Management Information Systems or related business field
• Japanese language skills: Above N1 and native level
• English language skills: Minimum TOEIC 850 and able to communicate fluently with native speakers including efficient email writing skills, presentation skills, business meetings

Preferred Qualifications:

• Motivated self-starter capable of multi-tasking, establishing priorities, and working effectively within a cross functional team.
• Ability to team and collaborate effectively with people in different functions, countries and cultures 
• Ability to perform effectively in a fast-paced, rapidly changing, high pressure environment
• Strong written and verbal communication skills 
• Ability to build strong, influential relationships 
• Ability to take initiative and drive for results 
• Strong analytical and problem-solving skills 
• Quick learner on new tools and processes 
• Capability to persevere and navigate through ambiguity 
• Working experience in  Supply Chain, Manufacturing, Logistic and Operational Processes
• Understanding of TI Planning Systems and WW Manufacturing Operations. 

Why TI?

• Engineer your future. We empower our employees to truly own their career and development. Come collaborate with some of the smartest people in the world to shape the future of electronics.
• We're different by design. Diverse backgrounds and perspectives are what push innovation forward and what make TI stronger. We value each and every voice, and look forward to hearing yours. Meet the people of TI
• Benefits that benefit you. We offer competitive pay and benefits designed to help you and your family live your best life. Your well-being is important to us.

About Texas Instruments Texas Instruments Incorporated (Nasdaq: TXN) is a global semiconductor company that designs, manufactures and sells analog and embedded processing chips for markets such as industrial, automotive, personal electronics, communications equipment and enterprise systems. At our core, we have a passion to create a better world by making electronics more affordable through semiconductors. This passion is alive today as each generation of innovation builds upon the last to make our technology more reliable, more affordable and lower power, making it possible for semiconductors to go into electronics everywhere. Learn more at TI.com.
Texas Instruments is an equal opportunity employer and supports a diverse, inclusive work environment.
If you are interested in this position, please apply to this requisition.