Duty Manager

We're looking for a Duty Manager to join our Front Office team at Crowne Plaza Canberra. You’ll champion our ‘one team’ approach to make sure we provide our guest with an outstanding hotel experience. 

Every day is different at IHG, but you’ll mostly be:

• Hands on management of the Front Office, and supporting our teams in other departments 
• Leading the way – managing guest experiences, team performance and hotel operations
• Ensuring our team deliver authentic, memorable guest experiences
• Developing your team’s skills to drive results that positively impact on hotel performance
• Having authentic conversations with guests to resolve issues, queries or concerns
• Ensuring compliance with Work, Health and Safety regulations, being first point of contact for any critical emergency situations
• Responsibility for and managing the safety and security of the hotel, our guests and colleagues in lieu of senior management 

What We Need From You:

• 4 years of hotel front desk experience
• Experience in leading a team 
• Excellent communication, problem solving, reasoning and motivational skills
• Working knowledge of hotel property management systems
• First aid and Responsible Service of Alcohol certificate 
• Availability to work a rotating roster, including evenings, weekends and public holidays 

You'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing, including:

• Salary of $76,515.00
• Paid birthday leave
• IHG perks including accommodation and food & beverage discounts
• Enhanced parental leave
• Proactive health days and flexible work options.
• Your career journey will be supported through our lifelong development program
• IHG Career Milestone celebrations
• Transfer of entitlements as you move and grow with IHG. 
• Access to our discount retail platform that makes your pay go even further

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 

So, join us and you’ll become part of our ever-growing global family.