Night Supervisor

As a Night Supervisor at Crowne Plaza Muscat OCEC, you will be responsible for overseeing the hotel's operations during the night shift to ensure guest satisfaction, safety, and smooth running of all departments. You will act as the primary point of contact for guests during the overnight hours and ensure compliance with IHG brand standards, policies, and procedures.

Your Day-To-Day:

• Supervise all Front Office operations during the night shift, ensuring outstanding guest service and seamless check-in/out processes.
• Handle late arrivals, early departures, and overnight guest requests promptly and professionally.
• Coordinate with other departments (Housekeeping, Engineering, Security, etc.) to address guest needs and operational issues.
• Conduct nightly audits of guest accounts, ensuring accuracy in billing and transactions.
• Oversee the night audit process and ensure the end-of-day procedures are completed on time and accurately.
• Monitor the lobby and public areas for cleanliness, security, and guest activity.
• Respond to emergency situations and take appropriate action in accordance with hotel policies and procedures.
• Train and mentor night staff, fostering a culture of service excellence.
• Ensure compliance with all IHG policies, health & safety regulations, and local laws.
• Prepare nightly reports and communicate effectively with the morning management team for shift handover.

What We Need From You:

• Minimum of 2–3 years experience in Front Office operations in a 4- or 5-star hotel, with at least 1 year in a supervisory or night shift role.
• Strong understanding of PMS systems (preferably Opera).
• Excellent communication and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Detail-oriented with strong problem-solving and decision-making abilities.
• Flexibility to work overnight shifts, weekends, and holidays.
• Fluency in English (Arabic or other languages is an asset).
• A diploma or degree in Hospitality Management is preferred.

WHAT YOU CAN EXPECT FROM US:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?