F&B Duty Manager

Our brand-new hotel, Crowne Plaza Adelaide Mawson Lakes, boasts 155 contemporary rooms featuring cutting-edge technology and premium amenities. With versatile meeting spaces as well as a vibrant bar, and a restaurant, we’re set to become the go-to destination for both business and leisure travellers in Adelaide. 

Ready to take the next step in your career? Join Crowne Plaza Adelaide Mawson Lakes as Food & Beverage Duty Manager. In this role, you’ll oversee daily F&B operations on shift, create memorable guest experiences, and inspire a passionate team dedicated to delivering exceptional service.

A little taste of your day to day

Every day is different, but you’ll mostly be

• Leading and coordinating the F&B team on shift to deliver premium service for our guests​
• Driving brand standards and valuing our winning ways, do the right thing, show we care and make a difference
• Assisting with managing schedules, absences and workflows to optimise operational efficiency
• Preparing food and beverages for guests and present items according to established health and presentation standards​
• Taking action to solve guest problems/complaints and use established guidelines for any service recovery to ensure guest satisfaction
• Working as a team and communicate and co-ordinate with other departments to ensure excellent quality and service ​
• Driving initiatives to improve colleague satisfaction and engagement
• Performing opening or closing duties as required. Ensure that colleagues stations are clean and maintained throughout shift​
• Manage C&E events on shift. Greet clients, ensure they have everything they need and confirm daily schedules with them and the kitchen

What we need from you

• Degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field and/or; 3+ years’ related experience, including multiple venue management experience 
• A passion for delivering results and developing people and self
• Flexible with nights, weekend and public holiday shifts
• Responsible Service of Alcohol accreditation
• Responsible Person badge or willingness to obtain
• Have a service focused attitude, with a talent for delivering impeccable table service, including fostering policies and procedures to ensure consistency and high service
• You’ll know how to prepare a wide range of drinks and be able to train others
• You’ll be on your feet most of the day with lots of bending and kneeling​​​ 
• Sometimes you’ll need to lift, push or pull big objects like barrels and crates up to 23 kg​

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business. 

At IHG, as one of the world’s leading hotel groups we’ve made a promise that we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world.​

So, join us and you’ll become part of our ever-growing global family.